Product Team Leader

River Island Clothing Co.; Swansea; On-site; GBP 26,000 - 31,000; Part time

Job summary

A retail leader in Swansea is seeking a Product Team Leader to inspire and lead the store team. Responsibilities include ensuring exceptional customer journeys, driving sales performance, and maintaining high visual standards. The ideal candidate has retail supervisory experience and a strong passion for fashion, alongside excellent team management skills. This role offers competitive compensation and benefits including discounts and a bonus scheme.

Benefits

50% staff discount

Bonus scheme

Private pension plan

28 days paid holiday

Qualifications

• Previous experience in retail, preferably in a supervisory role.
• Passionate about fashion and updated on the latest trends.
• Ability to motivate and inspire a team.

Responsibilities

• Lead and inspire the store team for an exceptional customer journey.
• Ensure strong visual standards with customer experience at the forefront.
• Drive store KPIs including sales and stock loss.

Skills

Retail experience

Strong communication skills

Passion for fashion

Team motivation

Adaptability

Job description

Product Team Leader

Department: Store Management

Location: Swansea Oxford Street

Compensation: £26,445 FTE

About the Role

We're on the lookout for an energetic and inspiring Product Team Leader to join the team. As a Product Team Leader, you will lead, inspire, and empower your store team to deliver an inspirational customer journey and a great place to work for our teams. You will be an expert in product handling and will constantly strive to improve the customer journey through delivering exceptional visual execution and a high level of customer service. Supporting the Product and Commercial Manager to develop the team and maintain operational standards, you will generate outstanding sales, achieve all round KPIs and build high‑performing teams.

What You’ll Be Doing

• Deliver great product placement and ‘wow’ wearable outfits.
• Consistently deliver strong visual standards with the customer journey at the forefront of every decision.
• Confidently duty‑manage in all areas of the store operation, including service, people, and operations.
• Support the Commercial / Product Manager in empowering the team within the store to deliver for the customer by always putting customer experience at the centre of decision making.
• Have a good understanding of commercial tools and how to use them to drive commercial actions.
• Take accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer and RFID.
• Support the management of store operations, including compliance with health & safety standards.
• Support the development of the store team to deliver a high‑performing, motivated and engaged store team who feel valued and recognised for their contribution.

You’ll Be Perfect If

• You have previous experience in retail, preferably in a supervisory role.
• You are passionate about fashion and stay updated on the latest trends.
• You possess strong communication and interpersonal skills.
• You can motivate and inspire a team to achieve their best.
• You are proactive, adaptable, and thrive in a fast‑paced environment.
• You love our products as much as we do and help create the best possible customer journey.

Things To Consider

• Fast‑Paced Environment: This is a high‑energy role where priorities can shift quickly based on sales performance, customer trends, and seasonal demands. You’ll need to be comfortable adapting to situations and juggling multiple tasks.
• Reporting: Your ability to analyse customer feedback and sales data will be crucial in driving improvements to your store.
• Managing People: Strong emotional intelligence is essential, as you’ll be managing a diverse team.
• Hands‑On Role: While this position is strategic, it also requires you to be hands‑on with product movement, floor resets, and physical tasks such as adjusting layouts, displays, and stock replenishment.
• Weekend Work: As part of the retail environment, you’ll need to work on weekends, public holidays, and during key seasonal periods.
• Deadlines: Strong time‑management skills are important for balancing multiple responsibilities and meeting deadlines.

Benefits

• Generous 50% staff discount & uniform allowance.
• Access to Rewards Gateway for discounts, benefits, financial advice, wellbeing solutions, and more.
• Stores fitted with Kindness Cupboards to provide basic food & hygiene products if needed.
• Support for all family setups including maternity, paternity, adoption & fertility treatment.
• Give As You Earn scheme, a ‘Giver Island’ day each year and matched funding.
• Progression focus throughout Retail & Head Office, with upskilling opportunities.
• A generous bonus scheme & private pension plan.
• 28 days (UK) / 30 days (ROI) paid holiday, inclusive of Bank Holidays. Option to buy additional holiday.

We’re Committed to Safety and Equality

At River Island we are committed to safeguarding all of our employees regardless of age or job role. We fulfil our obligation under the Prevent duty, promote British Values, and support a diverse community. We are committed to equality of opportunity and welcome applications from individuals of all backgrounds. Flexible working requests will be considered for all roles unless operational requirements prevent otherwise.

Seniority Level

Mid‑Senior level

Employment Type

Contract

Job Function

Engineering and Information Technology

Industry

Retail