Supervisor - Naylors Nantwich

GO Outdoors LTD; Nantwich; On-site; GBP 25,000 - 30,000; Full time

Job summary

A popular retail outdoor company in Nantwich seeks a Supervisor to support store management, ensuring high levels of customer service and staff development. Candidates should have supervisory experience in a fast-paced retail environment and a passion for the latest retail trends. This position offers a full-time role with great benefits including company discounts and opportunities for personal development.

Benefits

Monthly discretionary bonus schemes

25% company discount

Access to counselling and health services

Wide range of internal development courses

Discounted gym memberships

Incremental Holiday Allowance

Qualifications

• Previous supervisory or Team Leader experience in a fast-paced retail environment.
• Passionate about retail and has a good understanding of trends.
• Strong attention to detail and ability to maintain high standards.

Responsibilities

• Deliver excellent customer service by addressing inquiries and complaints.
• Drive and exceed sales targets by monitoring staff service levels.
• Train and develop staff by assisting with new employee induction.

Skills

Supervisory experience

Customer service

Communication skills

Attention to detail

Coaching and mentoring

Job description

1 week ago Be among the first 25 applicants

At GO Outdoors our purpose is strong and clear; “to inspire and equip everyone for life outdoors”. That’s because we passionately believe in the positive benefits of the outdoors, whether that be the daily dog walk or hiking Ben Nevis, horse riding or cold water therapy, we provide the best equipment for all outdoor activities, always at the best price guaranteed! Our values aren’t just posters on the wall, we live them every day; ‘One Team ’we are stronger together’, ‘Responsibility ’we take ownership’, ‘Passion ’we believe in what we do’ and ‘Integrity ’we do the right thing’. Clear values which help us to fulfil our mission to be ‘the nations favourite outdoor retailer’. If you share our passion and want to make a difference join our team to be a part of something ‘unbeatable’!

Role Overview

Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.

Responsibilities

• Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
• Drive and exceed sales targets by monitoring staff service levels, utilizing in‑store devices to offer the full product range, and analysing reports for effective product placement.
• Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
• Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.

Role objectives and KPI’s: Contribute to achieving or exceeding the store’s monthly sales target. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT. Achieve upselling or cross‑selling targets. Maintain a high Net Promoter Score. Ensure stock accuracy during store audits. Ensure all new colleagues complete mandatory training required.

Skills and Experience

• Previous supervisory or Team Leader experience in a fast‑paced Retail/Customer Facing environment.
• Passionate about retail & hold a good understanding of the latest trends and our competitors.
• Previous experience of coaching and mentoring individuals.
• Strong communication skills.
• Strong attention to detail & ability to maintain high standards on the shop floor.
• Ability to promote JD Group values to internal and external stakeholders.

Benefits

We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:

• Monthly discretionary bonus schemes
• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
• Access to counselling services, digital health and well‑being advice through our benefits platform (TELUS Health)
• Health cash plans
• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
• Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only)
• Discounted gym memberships at JD Gyms
• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation Employer engagement forums to help influence positive change
• Incremental Holiday Allowance

Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don’t hear back within two weeks of applying, please consider your application to have been unsuccessful on this occasion. Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager. Thank you again for your time #GO

Referrals increase your chances of interviewing at GO Outdoors LTD by 2x

Get notified about new Supervisor jobs in Nantwich, England, United Kingdom.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Other

Industries

Retail