Tesco Shift Leader - Days - Braintree Town Centre Superstore

Tesco Plc; Braintree; On-site; GBP 40,000 - 60,000; Full time

Job summary

A major supermarket chain in Braintree, England is seeking a Shift Leader for their busy store. This role involves overseeing daily operations, providing exemplary customer service, and managing team dynamics. The ideal candidate will inspire and support colleagues, ensuring a positive shopping experience. This position offers competitive pay starting at £14.76 per hour and a minimum of 16 hours per week with opportunities for flexible working.

Benefits

20 days holiday plus a personal day

Flexible working arrangements

10% discount and 15% on payday weekends

Free wellbeing services

Life cover and pension plan

Uniform provided

Qualifications

• Excellent role model in customer service.
• Strong relationship-building skills.
• Clear communicator across various platforms.
• Able to lead in the absence of a manager.
• Good decision maker with flexibility in thinking.
• Inspiring team motivator.
• Curious about improving customer service.

Responsibilities

• Run duty shifts and coordinate the team effectively.
• Deliver a clean and well-stocked store.
• Listen to customers and meet their needs.
• Guide colleagues and ensure safety in the store.
• Assist managers in improving store performance.

Skills

Customer service

Team coordination

Communication

Leadership

Flexibility

Motivation

Job description

Tesco Shift Leader - Days - Braintree Town Centre Superstore

Location: Braintree, England, United Kingdom

Shift type: Days

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

We offer a minimum of 16 guaranteed hours each week. If you prefer fewer hours (minimum 12) we also have opportunities.

Age requirement: 18 or over.

Responsibilities

• Work in a fast-paced retail environment with bags of variety.
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations.
• Be there for customers, listening to them and ensuring they leave with what they came for.
• Look for ways to improve service, including coaching colleagues and giving feedback to the team.
• Guide and support colleagues in-store, ensuring the store remains a safe place to work and shop.
• Maintain a great understanding of store performance and assist managers in delivering actions that improve running of the store.
• Lead from the front and set a great example for colleagues.
• Coordinating the store team to deliver an easy, fuss‑free shopping experience for customers.
• Supporting colleagues, ensuring they deliver daily priorities and take regular breaks.
• Opening and closing the store, completing duty cover and ensuring all decisions made are right for everyone’s safety.
• Being the go‑to person for colleagues in the absence of a manager for day‑to‑day queries.
• Keeping the team well informed and up to speed on communications, changes or updates.
• Remaining knowledgeable about store performance, looking for ways to improve and simplify operations.
• Coordinating store improvements and removing obstacles that hinder great service.
• Following health and safety routines and ensuring colleagues do the same.
• Recognising and celebrating team members who provide great service.

Qualifications

• Excellent role model, consistently giving thoughtful customer service that meets every customer’s needs.
• Strong ability to build long‑lasting relationships with colleagues, fostering a positive and inclusive atmosphere.
• Clear communicator, comfortable using a variety of methods to keep the team well informed.
• Comfortable taking the lead and overseeing the store in the absence of the manager.
• Good decision maker, flexible thinking, and able to handle change to serve customers and colleagues.
• Motivator who can inspire team to deliver beyond expectations.
• Curious and always looking for ideas and opportunities to better serve customers, communities, and planet.

What’s in it for you

• Bags of variety – no two days are the same and flexible hours and shift patterns to suit your lifestyle.
• Development opportunities – ongoing learning, award‑winning training and career progression.
• Inclusive environment – everyone’s welcome, celebrating individuality.
• Your voice matters – ideas and opinions are listened to.
• Well‑being focus – support available if you need it.
• Great colleagues – confident in good company wherever you work.

Benefits

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank holidays).
• Request flexible working from day one.
• 10% off and 15% at pay‑day weekends – save up to £2,000 a year with Colleague ClubCard.
• Free wellbeing services and resources for mind, body and life.
• Life cover five times your pay; award‑winning pension with up to 7.5% matching contributions.
• Other benefits – discounts, shares, cycle to work schemes.
• Uniform provided; policies to support life’s moments.
• Access to colleague networks for a diverse community.

About Us

Our vision at Tesco is to become every customer’s favourite way to shop, whether at home or on the move. Our core purpose is "Serving our customers, communities and planet a little better every day." Serving means more than a transactional relationship; it means acting as a responsible and sustainable business for all stakeholders, the communities we are part of, and the planet.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and you can be yourself at work. In short, we are a place where everyone’s welcome.

We know life looks a little different for each of us. That’s why at Tesco we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love, others are going through life‑changing moments such as becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click here.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beer, wine and spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit https://www.tescoplc.com