Supervisor/Team Lead - West Dundee

Adrenaline Monkey LLC; Dundee; On-site; GBP 25,000 - 35,000; Part time

Job summary

A leading adventure park seeks a Supervisor/Team Lead responsible for overseeing part-time staff and managing daily operations. The ideal candidate will have strong leadership skills and experience in customer service. This part-time role is set in Dundee, UK, encouraging a safe and entertaining environment for all guests, with a focus on exceptional service. Join us to create memorable experiences for our visitors and lead a dedicated team.

Qualifications

• Experience in supervising personnel in a customer-oriented environment.
• Ability to handle customer inquiries and complaints effectively.
• Strong leadership skills and ability to manage daily operations.

Responsibilities

• Supervise and direct part-time personnel effectively.
• Plan and lead day-to-day operations of the facility.
• Ensure excellent customer service across all programs.

Skills

Leadership

Customer service

Team management

Safety training

Job description

Supervisor/Team Lead - West Dundee

Adrenaline Monkey Is An Indoor Adventure Park Thoughtfully Designed For Individuals And Groups Of Any Size, Age, Or Ability. With a Variety Of Active Challenges, We Know Our Guests (aka Warriors) Will Embrace Adventure And Be Entertained With Purpose For Hours At a Time.

Experience at Adrenaline Monkey Includes:

• Ninja Warrior Obstacle Courses (including elevated courses!)
• Boulder Walls
• Aerial Courses
• Vertical Adventures

Location

Inside Lifezone360 Facility (999 W. Main Street, West Dundee, IL 60118)

Supervisor Duties

• Directs and supervises up to 30 part-time personnel (hands‑on).
• Supervisory duties include training, documenting performance, counseling, and commanding personnel on performance.
• Administers and adheres to all facility policies.

Essential Duties

• Plans, leads, and maintains all day-to-day business operations of the facility.
• Works with the General Manager to develop competent and productive staff by planning, organizing, and implementing employee training with a strong emphasis on safety, quality customer service, and business development.
• Actively promotes and trains on the safety and security of staff, offices, front counter, point of sale system, and all equipment and supplies.
• Effectively handles a variety of customer situations and is responsible for maintaining excellent customer and employee relations.
• Responds promptly to customer inquiries, handles and resolves customer complaints in an appropriate manner.
• Makes periodic reports as directed, including attendance reports, program reports, accident reports, and monthly program reports and personnel evaluations.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services available throughout the facility.
• Ensures that all monies collected are handled according to facility policies and practices.
• Responsible for internal controls including the prompt processing of all daily receipts (including closing parties and events).
• Proactively develops additional business by soliciting and securing group sales and corporate events. Examples of clients may include day‑camps, churches, schools, athletic teams, service organizations, and corporate events.
• Works as part of a larger supervisory team to promote the business and all programs at the facility.
• Assists other staff in the facility with special events. Some examples may include but are not limited to After‑Proms, sports team building, corporate team building events, and participates in the planning, organizing, promotion, and evaluation of the events.
• Maintains all equipment, ensuring safety and proper training of staff and participants.
• Maintains a culture of providing excellent customer service and ensures consistency across all facilities and programs. Responds tactfully and in a timely fashion to inquiries and problems in person, by email, phone and mail providing helpful information and explanations in line with facility policies and procedures.
• Thoughtfully handles confrontational or stressful interactions.
• Performs other duties and special assignments as directed.
• Consistently demonstrates high ethical standards, good communication, and a professional appearance.
• Complies with facility and rules and regulations, policies, and procedures.

Job Details

• Seniority Level: Mid‑Senior
• Employment Type: Part‑time
• Job Function: Information Technology
• Industries: Amusement Parks and Arcades

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