Customer Service jobs in United Kingdom

Known best as the 'Undisputed King of Trainers', JD Sports reigns supreme as one of the biggest and best global Sports Fashion brands across footwear and apparel.

Founded in 1981 in Greater Manchester, UK, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer. With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of sport, music, and fashion.

In 2017, JD Sports launched in Australia and New Zealand and has since grown to over 70+ stores. We now operate across NSW, VIC, QLD, WA, SA & TAS, with exciting plans for continued expansion.

Our mission? To offer unparalleled service and style to all our consumers. To bring this to life, we offer access to the biggest brands, the best products and a memorable experience that sets us apart.

Working at JD Sports is a state of mind. It's an attitude and a way of challenging the norm. We don’t conform; we create our own path and are elite within our field.

We’re seeking energetic, focused, and passionate individuals to join our team.

This role is rostered across Tuesday to Saturday with varying shift times. By applying, you’re confirming your availability to work across these days.

At JD Sports, we strive for operational excellence. As a Back of House Assistant, you support delivering great customer experiences from the stock room to the selling floor by being fast, accurate, and efficient. You are responsible for receiving, unpacking, processing, organising, labelling, and storing merchandise back of house. You are operationally driven and hold a high attention to detail whilst demonstrating a great level of energy to keep up with the high demand of customers.

As a Back of House Assistant, you are responsible for, but not limited to:

• You will support the Back of House Manager/Supervisor with handling deliveries, maintaining order and tidiness of back of house area, avoiding damage and preventing stock loss
• Assist sales team with product queries and customer requests. This includes collecting requested footwear product styles/sizes with a sense of urgency, delivering them to customers on the shop floor
• Ensure Back of House standards are maintained in line with company expectations
• Ensure products are priced and tagged correctly
• Assist in maintaining standards on the shop floor replenishing stock levels when needed whilst ensuring all size ranges are available
• Work under the guidance and support of your Store Manager and Back of House Management team to achieve KPI’s and targets

• Customer service experience within retail, hospitality or a similar industry
• Experience working in a Back of House or Warehouse environment is favourable, but not essential
• Maintains a positive can-do attitude
• Organisational skills
• Strong operational skills with a high level of attention to detail
• Thrives in a fast paced, ever-changing environment
• An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career and learn new skills
• Strong communication skills, someone who thrives in a team environment
• Flexibility to work various shifts, including weekends and holidays, based on store needs

• Work in a dynamic business and engage with some of the best product and biggest sports fashion brands in the market
• Training and development opportunities to kickstart, evolve and shape your career
• Opportunity to progress across all areas of the business in a wide array of roles including Retail, Support Office, and our Distribution Centre
• Access to our attractive staff discount! This can also be used for friends and family
• Access to our Employee Assistance Program & Mental Health champions
• One month paid parental leave for full-time employees

We are passionate about connecting with driven and skilled individuals who are invested in their development, so that together we can evolve our brand's success, alongside evolving your career.

JD values diversity and inclusion and champions a culture where everyone feels, valued, included, and celebrated.

What are you waiting for? Apply today and kick start your JD Sports Journey.

Please note, by applying for this role you consent for us to complete a VEVO Check in order to verify your working rights where required.