Customer Assistant

Bada Bingo; Blackburn; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local entertainment venue in Blackburn is seeking a Customer Assistant. This part-time role offers a 20-hour flexible contract where you’ll provide exceptional service to customers and perform various tasks across the club. Ideal candidates will have experience in customer service, outstanding communication skills, and the ability to ensure a safe and welcoming environment. The position includes various benefits like mental wellbeing support, training, and annual leave.

Benefits

Help@Hand wellbeing app

Thrive App for mental wellbeing

Buzz Learning with access to online courses

4 weeks Annual Leave plus Public Holidays

50% Staff discount on bingo tickets

Life Assurance

Pension Scheme

Qualifications

• Experience in a hospitality, retail or leisure environment preferred.
• Must have outstanding communication skills.
• Must be confident in challenging practices and ensuring compliance.

Responsibilities

• Build rapport and relationships with Customers.
• Be flexible on tasks across all areas of the Club.
• Support with other duties as requested by the line manager.

Skills

Experience in delivering first-class customer service

Outstanding communication skills

Experience of handling cash

Job description

Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself a people person? If yes, we would love to hear from you!

Join us as a Customer Assistant in our BlackburnClub offering a 20‑hour contract which is fully flexible over 7 days, including evenings and weekends.

The Role You’ll Play

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.

Hit the Jackpot with Our Benefits

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• Buzz Brights Apprenticeships
• Buzz Brilliance Awards – Employee Recognition Scheme
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In‑house Training – Fire safety, Food safety 1 & 2, COSHH and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part‑time Colleagues)
• Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
• Staff discount 50% off bingo tickets, food & soft drinks
• Refer a Friend Scheme
• Life Assurance
• Pension Scheme

Your Responsibilities as Part of Our Team

• Build rapport and relationships with Customers
• Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
• Support with other duties as requested by the line manager
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We’re Looking For

• Experience in delivering first‑class, personalised customer service in a face‑to‑face role, preferably in a hospitality, retail or leisure environment
• Outstanding communication skills that can be adapted to different situations when necessary
• Experience of handling cash and basic numeracy knowledge
• You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards

Applicants must be 18+