Strategic Customer Account Manager

Spectrum Control Inc.; Great Yarmouth; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading solutions provider in Great Yarmouth seeks a Customer Services Account Manager to manage key customer relationships and ensure exceptional service throughout the order lifecycle. This role requires a proactive individual who can operate in a regulated environment, with strong skills in customer service, order management, and relationship building. The position offers competitive benefits and opportunities for professional growth.

Benefits

Flexible working practices

25 days holiday plus bank holidays

Private healthcare

Pension scheme with 6% employer contributions

Life assurance – 4 x annual salary

Qualifications

• Proven experience in a customer service, account management, or programme support role.
• Ability to work with technical information and collaborate effectively.
• Familiar with defence-sector requirements and compliance procedures.

Responsibilities

• Manage key customer relationships and ensure exceptional service delivery.
• Oversee the end-to-end order process and ensure order accuracy.
• Prepare account performance reports and analyse trends for improvement.

Skills

Customer service experience

Order management processes

Excellent communication

Problem-solving skills

Relationship-building

Tools

ERP/MRP systems

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

A leading solutions provider in Great Yarmouth seeks a Customer Services Account Manager to manage key customer relationships and ensure exceptional service throughout the order lifecycle. This role requires a proactive individual who can operate in a regulated environment, with strong skills in customer service, order management, and relationship building. The position offers competitive benefits and opportunities for professional growth.