Service Advisor – Drive Customer Success in Auto Care

Lloyd Motor Group; North Tyneside; On-site; GBP 29,000 - 34,000; Full time

Job summary

A prominent UK car retailer is seeking a talented Service Advisor to join their Aftersales team in North Tyneside. Responsibilities include professional customer interaction, advising on technical queries, and managing vehicle bookings. Required skills include excellent customer service orientation, strong interpersonal abilities, and IT literacy. The role offers a competitive salary of £29,000, with OTE of £32,600, plus benefits like 33 days of leave and training opportunities.

Benefits

33 days of annual leave

Cycle to work scheme

Free flu jabs

Life cover

Internal and manufacturer training

Qualifications

• Motivated with a proactive approach to customer service.
• Enjoys influencing the success of the service department.
• Well-presented and excellent organizational skills.

Responsibilities

• Deal professionally with all customers, ensuring a positive first impression.
• Advise on technical queries and issues.
• Book vehicles into the service department and inform customers of progress.
• Sell customer repairs and finalize the invoice upon completion.

Skills

Customer service orientation

Interpersonal skills

Organizational skills

IT literacy

Knowledge of Kerridge

Job description

A prominent UK car retailer is seeking a talented Service Advisor to join their Aftersales team in North Tyneside. Responsibilities include professional customer interaction, advising on technical queries, and managing vehicle bookings. Required skills include excellent customer service orientation, strong interpersonal abilities, and IT literacy. The role offers a competitive salary of £29,000, with OTE of £32,600, plus benefits like 33 days of leave and training opportunities.