Part-Time Automotive Service Advisor | Customer Care

Mesh-AI Limited; Sunderland; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading automotive retailer in Sunderland seeks an experienced Service Advisor. The role involves booking services, upselling, and maintaining effective customer communication. Applicants should demonstrate strong teamwork and communication skills, along with a passion for customer service. Experience with Kerridge/ADP is preferred. The position offers structured pay scales and extensive benefits, including competitive salaries, enhanced family leave, and wellness support.

Benefits

Competitive salaries with structured pay scales

Generous annual leave

Enhanced family leave

Access to discounted technology purchases

Eyecare vouchers

24/7 access to GP services

Dental insurance

Critical illness cover

Discounted gym memberships

Travel insurance

Qualifications

• Previous experience in a similar role within the automotive industry.
• Passion for customer service and cars.
• Ability to manage high volume customer interactions.

Responsibilities

• Booking MOTs, services and repair work for customers.
• Advising customers about warranty cover and upselling parts.
• Liaising with the Aftersales department for appointment scheduling.
• Managing customer communications and records during service.
• Informing customers of turnaround times for vehicle repairs.

Skills

Exceptional communication skills

Team player

Ability to explain technical information

Energy and warm personality

Tools

Kerridge/ADP

Job description

A leading automotive retailer in Sunderland seeks an experienced Service Advisor. The role involves booking services, upselling, and maintaining effective customer communication. Applicants should demonstrate strong teamwork and communication skills, along with a passion for customer service. Experience with Kerridge/ADP is preferred. The position offers structured pay scales and extensive benefits, including competitive salaries, enhanced family leave, and wellness support.