Service Advisor

Vertu Motors plc; Mansfield; On-site; GBP 30,000; Full time

Job summary

A leading motor retailer is seeking a Service Advisor to join the team in Mansfield. The successful candidate will manage customer relationships, ensure satisfaction during vehicle servicing, and upsell products. Candidates should have customer-facing experience, strong communication skills, and the ability to thrive in a fast-paced environment. This full-time role offers a competitive salary of £30,000 and various benefits including training, holidays, and a pension scheme.

Benefits

25 days holiday plus bank holidays

Access to online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Qualifications

• Previous customer-facing service experience is essential.
• Ability to work in a fast-paced environment while meeting targets.
• Strong relationship building and communication skills.

Responsibilities

• Act as the relationship manager between customers and the workshop.
• Set customer expectations and keep in touch throughout the service.
• Upsell additional products and follow up on customer satisfaction.

Skills

Customer focus

Relationship maintenance

Communication skills

Job description

Overview

Vertu Volkswagen Mansfield

Here at Vertu Volkswagen Mansfield, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.

We are offering a £30,000basic salaryplus company benefits. This is a full time role working Monday - Friday either 8am - 5pm or 830am - 530pm with one in three Saturdays.

Responsibilities

The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.

You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out.

Qualifications

For this role, we are looking for you to have a previous customer facing service experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines.

Benefits

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity

Apply today to be considered for this vacancy.

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.