Assistant Operations Manager - Leeds (12 Month FTC)

Bruntwood; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A commercial property specialist in Leeds seeks an Assistant Operations Manager to support day-to-day operations and customer relations. The role includes onboarding new customers, addressing issues, and leading the team in achieving goals. Ideal candidates should have proven customer service abilities and experience in a dynamic environment. This temporary position offers 28 days holiday, a healthcare cash plan, and an enhanced parental leave policy among various benefits. Application responses are expected within a week.

Benefits

28 days holiday plus birthday off

Volunteer time (24 hours/year)

Sabbatical after five years

Healthcare cash plan

Matched pension scheme up to 8%

Discounts and cashback options

Enhanced maternity leave

Interest-free learning loans

Qualifications

• Experience in hospitality, events, or property environment.
• Ability to build long-term customer relationships.
• Understanding of technology for customer support.

Responsibilities

• Support the Customer Operations Manager in daily operations.
• Manage customer onboarding and relationships.
• Plan daily maintenance activities and community events.

Skills

Customer service experience

Ability to manage varied workload

Proactive problem-solving

Digital literacy (Microsoft/Google packages)

Job description

We are commercial property specialists operating sites across the UK. At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow.

Have a look at these videos to give an insight into who we are:

This role is advertised for 37.5 hours a week, working Monday to Friday. You’ll be based at our Platform building in Leeds City Centre. Please note this is a temporary position for maternity leave. It is a 12 month fixed term contract.

Job Purpose:

As an Assistant Operations Manager you’ll support our Customer Operations Manager. You’ll manage day‑to‑day operations which include; helping new customers settle into our spaces, building relationships with existing customers, escalating or addressing any concerns or issues, leading your team towards company goals by promoting our service mission, planning daily maintenance activity as well as supporting our community events activities, being a brand ambassador for Bruntwood in everything you do.

*You can find more information about the day‑to‑day of the role and what we’re looking for by downloading the full job description at the bottom of our website.

What we’re looking for:

• Someone with the ability to manage a varied workload in an ever changing environment (which is why hospitality/events/property experience could work well)
• The ability to be proactive, finding solutions to problems and looking to go the extra mile for customers
• A proven background in face‑to‑face customer service experience, with the ability to build long‑term relationships and uphold standards across the team
• Digitally aware - the ability to use Microsoft/Google packages (Excel/Word) effectively with an understanding of tech to support customers with Wifi and similar day‑to‑day issues

We really believe that if you’re brilliant to work with, you deserve brilliant things in return:

• 28 days holiday plus you get your Birthday off work - and if that’s not enough you can also buy & sell holidays too
• 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you
• Sabbatical of up to 12 months so you can take a career break after five years with us
• Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer private healthcare cover on an opt‑in basis too
• Life assurance cover for all colleagues
• Up to 8% matched pension scheme
• Discounts & cashback at leading retailers
• Enhanced maternity / shared parental leave - 26 weeks fully paid leave
• Interest free learning loans to help you develop new skills

On our careers page you’ll find our benefits calculator, where you can select what benefits you’d use to calculate the savings you’d make.

In addition to what to expect within the role and your benefits, it’s good to know that you’ll be working for a business that gives back - The Oglesby Charitable Trust has donated more than £25m since it started out in 2001. Supporting charities across Arts and Culture, Education, Environment, Medical Research and Social & Health Inequality.

We’ll do our best to get back to you within a week of your application, however if it has been longer than this please feel free to email [e-mail] for an update.

* Please note the job description attached to our website application form is titled ‘Assistant Customer Operations Manager’ which is the official title as part of our internal structure.