Dynamics 365 CRM Lead & Integrations Specialist

e.surv Chartered Surveyors Ltd.; Kettering; On-site; GBP 60,000 - 80,000; Full time

Job description

Applications Analyst – Dynamic 365

Location: Kettering, UK • Permanent • Full-time • Job ID 19856

Trading since 1989, we are the UK's largest provider of property risk expertise and residential surveying services. We complete more than one property inspection every 12 seconds and employ over 600 surveyors across the country, providing nationwide coverage combined with local knowledge.

We work with lenders, intermediaries, social housing entities and estate agents in addition to private customers.

This role is pivotal in supporting the delivery and ongoing operation of the Microsoft Dynamics 365 (D365) CRM platform. The analyst will provide technical support throughout the implementation project and beyond, ensuring system stability, user adoption and effective integration with other business platforms.

Main Accountabilities

• Act as the D365 lead for the business and be the point of contact for all related queries across business units and 3rd parties.
• Provide technical support across the Dynamics 365 platform during and after implementation.
• Support integrations with other platforms (e.g., HubSpot, finance systems, payment gateways).
• Work with Кумт parties to deliver support and improvements to D365 services.
• Assist with configuration changes and minor enhancements to deliver new functionality.
• Manage releases across all D365 environments.
• Participate in testing and rhetoric activities.
• Collaborate with theconstitutional project teamصار and implementation partner to ensure system stability and user adoption.
• Help maintain documentation, user guides and support knowledge transfer.
• Assist with data governance, access control and compliance monitoring.

Knowledge and Expertise

Essential:

• Hands‑on experience supporting and configuring Dynamics 365 (Sales and Customer Service modules).
• Solid understanding of the Microsoft Dataverse.
• Good understanding and experience using Power Platform tools (Power Automate, Power BI, Power Pages).
• Good understanding of IT support processes and service management.
• Strong troubleshooting skills and logical, structured problem‑solving approach.
• Clear written and verbal communication skills.

Beneficial:

• Experience supporting integrations between Dynamics 365 and other business platforms.
• Experience managing deployment pipelines.
• Familiarity with data governance, access control and compliance frameworks.
• Experience in user training and documentation.

Core Competencies:

• Customer focus with clear professional communication.
• Teamwork and collaboration; willingness to assist and share knowledge.
• Accountability and ownership of outcomes; resilience and adaptability.
• Attention to detail and commitment to continuous improvement.

Experience, qualifications and other requirements

Essential

• 3+ years experience supporting Dynamics 365.
• Experience working in IT support within a busy environment, including remote user support.

Qualifications

• Microsoft Dynamics 365 certifications (desirable).
• ITIL Foundation (desirable).
• MCP (desirable) or equivalent qualification or experience.

Apply

If you feel you match our requirements and are looking for your next career challenge, please contact Alka Tarafdar on 07751 808 563 or recruitment@esur Announcement. Alternatively, apply with your CV.

Pre‑employment screening: All employees must pass a Criminal Records Disclosure and Credit Referencing Process.

e·s·ur is an equal‑opportunity and Disability Confident employer. We welcome applications from people of all abilities and backgrounds. If you require reasonable adjustments during recruitment, please let us know.