Customer Service jobs in United Kingdom

Are you knowledgeableabout vehicle maintenance? Do you have a passion for delivering outstanding customer experiences? Are you great at keeping things on track?

If your answer is 'yes' then keep reading.

From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.

Our Fleet ComplianceControl Team play an importantrole in keeping our customers fleets safely on the road. Your core purpose will be to oversee the safety and compliance of vehicles in our fleet. You will be able to utilise your technical knowledge and expertise, alongside providing first class customer service to ensure that all of our customers vehicles are roadworthy and legal. Your role will involve assessing vehicle safety, defects and fault reports to identifywhen repair work needs to be undertaken.

You’ll be based in our Trowbridge office 3 days per week. Please note, office attendance may vary during the initial training period.

You'll also:

• Utilise your technical background to prioritiseand accurately categorise defects by analysingall information provided
• Review and authorise certificated defect documents
• Supportthe team with technical queries
• Ensure all unapprovedvehicles are followed up with repairers and rectified to maintain 100% compliance

You're someone who has a clear technical understandingof how cars and commercial vehicles operate.You're a tenacious problem-solver with the ability to think on your feet and act promptly when it comes to making decisions. You have a real sense of drive when it comes to getting things done, accompanied with a can-do approach to assure the customer is always being takencare of.

You'll be a great fit if you have:

• A high level of attention to detail
• The ability to prioritise tasks and makedecisions quickly
• Strong IT literacy across varied systems
• Knowledge of vehicle maintenance, compliance and technical awareness
• Excellent written and verbal communication skills

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

• An excellent bonus scheme
• Hybrid working
• 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
• Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

At Novuna, we're a Disability Confident Committed employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing dateif we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

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