Contact Centre Coach: Elevate CX & Team Performance

Everywhen; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A dynamic customer service company in the United Kingdom is seeking a Contact Centre Operations Coach. In this role, you will balance customer engagement and team development. You will build relationships with customers while also coaching and supporting your team to foster a culture of continuous improvement. Strong communication and a passion for service are essential. This position offers growth opportunities in a supportive environment and the chance to influence customer satisfaction.

Benefits

Collaborative working environment

Opportunities for skill development

Direct influence on customer satisfaction

Diverse and inclusive workplace

Qualifications

• Passion for customer service and developing people.
• Strong communication and coaching skills.
• Experience in a contact centre or customer-facing environment.

Responsibilities

• Build strong rapport with customers and ensure a positive experience.
• Support customer retention through effective communication.
• Coach advisors to enhance capability and performance.
• Embed quality standards across the team.
• Identify training needs and support development.

Skills

Customer service

Coaching skills

Communication

Problem-solving

Organisational skills

Job description

A dynamic customer service company in the United Kingdom is seeking a Contact Centre Operations Coach. In this role, you will balance customer engagement and team development. You will build relationships with customers while also coaching and supporting your team to foster a culture of continuous improvement. Strong communication and a passion for service are essential. This position offers growth opportunities in a supportive environment and the chance to influence customer satisfaction.