Service Delivery Manager - Maternity Cover & Process

Hospital Services Limited; Belfast; On-site; GBP 100,000 - 125,000; Full time

Job summary

A healthcare services company in Belfast is seeking a qualified Service Delivery Manager for an 18-month maternity cover. This role focuses on streamlining service processes and ensuring optimal customer satisfaction through effective management and collaboration across departments. Ideal candidates should have at least 3 years of management experience and a strong commitment to continuous improvement and customer service. Strong data analysis and communication skills are essential for driving effective strategies and processes.

Qualifications

• 3 years management experience including performance reviews and training.
• A continuous improvement mindset and high levels of customer focus.
• Experience of analysis of data and production of reports.

Responsibilities

• Streamline service processes for Service Support Teams.
• Manage the Service Co-ordinator Teams across HSL.
• Control warranty claims and liaise with suppliers.

Skills

Management experience

Customer focus

Data analysis

Process improvement

Strong communication skills

Job description

A healthcare services company in Belfast is seeking a qualified Service Delivery Manager for an 18-month maternity cover. This role focuses on streamlining service processes and ensuring optimal customer satisfaction through effective management and collaboration across departments. Ideal candidates should have at least 3 years of management experience and a strong commitment to continuous improvement and customer service. Strong data analysis and communication skills are essential for driving effective strategies and processes.