Senior Customer Service Advisor - Remote & Bilingual Leader

Sedgwick; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance service provider is seeking a Senior Customer Service Advisor to deliver exceptional service and support junior team members. This home-based role requires fluency in English and Spanish, strong problem-solving skills, and the ability to manage high volumes of customer queries. With a competitive salary and comprehensive benefits, including private healthcare, this position offers the chance to make a significant impact in a dynamic environment while enjoying a healthy work-life balance.

Benefits

Competitive salary

25 days holiday plus bank holidays

Private healthcare plan

Voluntary benefits like dental cover

Employee assistance programme

Qualifications

• Fluent in English and Spanish, with strong communication skills.
• Proven background in customer service roles is required.
• Experience mentoring and supporting peers in a team.

Responsibilities

• Deliver outstanding service across calls and emails.
• Mentor junior advisors and share best practices.
• Resolve complex customer queries swiftly.

Skills

Bilingual proficiency in English and Spanish

Customer service expertise

Attention to detail

Multitasking ability

Problem-solving skills

Technical proficiency with Office 365

Interpersonal skills

Team collaboration

Leadership qualities

Education

GCSE level or equivalent qualification

Tools

Office 365

Job description

A leading insurance service provider is seeking a Senior Customer Service Advisor to deliver exceptional service and support junior team members. This home-based role requires fluency in English and Spanish, strong problem-solving skills, and the ability to manage high volumes of customer queries. With a competitive salary and comprehensive benefits, including private healthcare, this position offers the chance to make a significant impact in a dynamic environment while enjoying a healthy work-life balance.