Customer Service Assistant jobs in United Kingdom

Application Deadline: 31 January 2026

Department: Sales & Marketing

Employment Type: Permanent

Location: Ascot, Berkshire

Berkeley Oxford & Chiltern is a proud member of the Berkeley Group, passionate about making a difference and delivering sustainable developments, continuously adapting to improve each development for the communities they serve.

We are committed to working in partnership and collaboration to continue to build fantastic homes in amazing places. No two Berkeley developments are the same and our bespoke approach sets us apart from our competitors. We are constantly evolving and refining as a company to develop some of the most complex sites into successful mixed‑use developments. We have the skills and know‑how to take on a wide range of developments from difficult refurbishments, high rise apartments, large detached properties and even thatched roofs.

At the heart of everything we do is a strong team of people committed to achieving exceptional levels of customer service, delivering high quality homes where vibrant and sustainable communities have been created. Our people and the incredible projects that we deliver are amongst the best reasons that we come to work every day. We work hard and what we do is challenging, but it is hugely meaningful and we have fun together. It is clear that we enjoy what we do, the difference we make to society and we are very proud of the people that make up Berkeley. We have a culture that is rooted in attention to detail, strong communication, and a huge feeling of ownership and pride.

Developments: Sunningdale Park

• Engage with prospective customers, providing expert advice and guidance throughout the buying process.
• Convert enquiries into reservations and progress sales through to legal completionli>
• Deliver an outstanding customer experience, ensuring professionalism and responsiveness at all times.
• Maintain accurate records of enquiries, reservations, and customer interactions using CRM systems.
• Support marketing initiatives by following up leads promptly and effectively.
• Conduct property viewings and present the development’s features and benefits confidently.
• Liaise with solicitors, financial advisors, and internal teams to ensure smooth transactions.
• Monitor and report on sales performance, customer feedback, and market trends.
• Ensure compliance with company standards, regulatory requirements, and health & safety policies.
• Build relationships with overseas agents and assist international buyers with tailored guidance on the UK property process, including legal and financial considerations.

Customer Service Responsibilities:

• Provide clear, timely communication to customers throughout their journey.
• Handle queries and resolve issues professionally to maintain high satisfaction levels.
• Implement feedback mechanisms to identify areas for improvement.
• Offer culturally sensitive support for international clients, ensuring clarity and confidence in the buying process.

• Strong understanding of the property market and sales process.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in CRM systems and Microsoft Office Suite.
• Ability to work under pressure and meet targets.
• Experience working with international buyers or overseas property agents would be advantageous.

• 25 days annual leave, increasing with service to 33 days.
• Health and wellbeing benefits including Private Medical Insurance.
• Lifestyle benefits including access to an online discount platform.
• Berkeley Foundation volunteer day.
• Private pension plan.
• Group life assurance.

Internal applicants: If you’re an internal applicant, please ensure you’ve informed your line manager of your intention to apply for this position.

The standard full‑time working hours in the office are 8am‑5pm with core working hours 9am‑4pm.