Customer Experience jobs in United Kingdom

Ready to shape the future of AI‑powered enterprise technology? We’re seeking a bright, ambitious Legal Counsel / Lawyer (interested in tech) to join the award‑winning in‑house Legal team at Content Guru – one of the world’s leading cloud communications and Customer Experience technology providers.

As Europe’s top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries – and we’re scaling fast. This is your opportunity to make a genuine impact in a high‑growth SaaS environment where innovation, collaboration, and technology drive everything we do.

The role would suit an ambitious lawyer who wishes to develop/grow within an established legal function.

In‑House Legal Counsel / Commercial Lawyer

Location: Bracknell – hybrid working (3 days per week in office, trains from London & Reading)

Band: £60,000 – £75,000, DOE

Benefits: Competitive packages

Service / Product: Global provider of enterprise cloud Customer Experience (CX) and contact centre solutions

Pedigree: Gartner® 2025 Magic Quadrant™ for Contact Center as a Service; 2025 Gartner® Voice of the Customer for CCaaS

Reporting to: Senior Commercial Legal Counsel

Your Skills: Commercial law, contract negotiation, drafting and negotiating commercial contracts, ability to own caseload independently, SaaS, IT, commercial background.

At Content Guru, we help the world’s biggest brands – from healthcare and government to retail and finance – deliver exceptional, always‑on customer experiences through our storm® cloud platform. Recognised by Gartner and industry analysts worldwide, we combine cloud, AI, and automation to redefine how businesses connect with customers. Our culture is ambitious, inclusive, and technology‑driven – we’re building the future of customer experience, and we want people who are ready to make their mark.

An exceptional opportunity has arisen for a talented Legal Counsel to join our dynamic and expanding in‑house Legal team at the heart of a global technology success story. Working in close partnership with, and reporting directly to, the Head of Legal, you’ll play a pivotal role in providing pragmatic, commercially astute legal guidance across a fast‑moving, innovation‑driven SaaS environment. You’ll support strategic projects that span multiple international markets, advise on complex commercial agreements, and help steer the legal strategy of a company that’s transforming how the world connects through cloud and AI technologies.

This is a role for those who want to do more than just advise; it’s for someone who wants to shape, influence, and enable growth. You’ll be supporting strategic projects, tender processes, technology‑focused initiatives, and gaining genuine scope for professional growth in a team that values curiosity, collaboration, and ambition.

• Lead drafting, review, and negotiation of complex commercial agreements – including MSAs, EULAs, DPAs, software licensing, and partner/supplier contracts.
• Provide legal input across enterprise and public sector tenders, ensuring compliance and commercial edge.
• Deliver clear, business‑enabling advice that empowers teams to move fast, confidently and compliantly.
• Enhance and evolve contracting processes, playbooks, and templates for scalability and efficiency.
• Support strategic corporate, company secretarial, IP, M&A, and data projects as the company continues its global expansion.

• Qualified Solicitor (England & Wales) – ideally 1–3 years’ PQE
• Strong academic background
• Trained at a top law firm or qualified in‑house within a tech‑focused organisation
• Excellent knowledge of commercial contracts
• Ability to manage a caseload independently
• Strong communication, drafting, and stakeholder management skills
• Genuine interest in technology, AI, and intellectual property
• Pragmatic, proactive, and eager to grow in a high‑performance team

Join a company that’s transforming how the world communicates. At Content Guru, you’ll work with some of the brightest minds in cloud technology, advising on cutting‑edge projects that shape global customer experiences. Your voice will matter, your ideas will count, and your career will accelerate in an environment built on innovation, trust, and opportunity.

If you’re a tech‑savvy, ambitious lawyer with a passion for innovation, this is your chance to help shape the legal backbone of a global technology success story. Apply now for a fast‑track path to the Hiring Manager and start building a career where the future of tech meets the future of law.

We genuinely value diversity and encourage applications from all backgrounds. If you have any pre‑application questions, please contact us quoting the job title & reference. Good luck!

EEO Statement: We are an equal opportunity employer and welcome applications from all individuals regardless of race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.