Retail Team Leader

Travelex Limited; Cardiff; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading foreign exchange provider in Cardiff seeks a team manager to oversee Travel Service Partners. The role involves ensuring exceptional customer service and mentoring staff for optimal performance. The ideal candidate will have strong leadership skills and a commitment to delivering high-quality service while handling complex transactions. The position offers a comprehensive benefits package.

Benefits

Discounted corporate rates for insurance

Comprehensive voluntary benefits package

Health checks and tests

Qualifications

• Experience in customer service management.
• Strong leadership and mentoring skills.
• Ability to analyze customer feedback.

Responsibilities

• Manage a team of Travel Service Partners.
• Deliver exceptional customer experiences.
• Review service levels and improve team outputs.

Skills

Customer service excellence

Team management

Numerical accuracy

Job description

**Benefits:** A comprehensive voluntary benefits package, which provides discounted corporate rates to a wide range of insurances such as Private Medical, Dental and Critical Illness. It also includes discounted products such as Health Checks (Screens), Allergy + Intolerance and Other Health Tests. As an integral part of ASDA Travel Money, you will be placed on-site in one of our bustling Bureaus situated within an ASDA retail store. Thousands of customers will step foot through the door each day, with many looking for help and guidance on all aspects of foreign exchange. We want to not only be the preferred provider of foreign exchange, but we also want to lay down a marker when it comes to being at the forefront in delivering detailed and concise advice paired with an exceptional customer and buying experience. This is where we need people like you to join the business and help us achieve our vision. Managing a team of Travel Service Partners ensuring each member of the team strives to deliver the best possible customer experience to every customer who transacts with ASDA Travel Money Nurturing and mentoring the team to maintain high levels of customer service and enable Travel Service Partners to perform to the best of their ability with the best training availableFocusing and reviewing customer feedback, service levels and the ability of the Travel Service Partners to implement processes and solutions that improve outputs and achieve objectives Great customer service matters to you – You know what good service looks like, you understand the ramification of delivering bad service and a poor customer experience, so you make it your goal to deliver exemplary service in every interaction. • Step 1 – Our team of Talent Acquisition Partners or Bureau Managers will review your application and get in touch with you if they think your experience fits the brief and conduct an initial screening call.• Step 2 – You’ll then be invited to an online interview with one of our Talent Acquisition Partners. Here we’ll give you more insight into Travelex and the role whilst finding out a bit more about you. Given you’d be working with vast amounts of money on a regular basis there will also be a small numerical and accuracy test that you’ll need to complete.• Step 3 – If successful you will then be invited to visit the bureau where you will meet with the Area Manager face-to-face and have the opportunity to see what the working environment looks like. The Area Manager will be able to tell you more about the day-to-day responsibilities and answer any remaining questions you have.