Jeweller Retail · Cambridge

Astrid & Miyu Ltd.; Cambridge; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading jewellery brand in Cambridge is looking for a passionate Jeweller to create unforgettable customer experiences through expert welding. You will connect with customers personally, lead with empathy, and inspire others while using your skills in jewellery crafting. If you have previous experience in welding and a strong customer focus, this is an excellent opportunity.

Benefits

Commission on sales

Dynamic work environment

Commitment to growth and sustainability

Qualifications

• Experience with welding, soldering or working with jewellery required.
• A true passion for customer experience.
• Strong problem-solving skills and adaptability.
• Natural curiosity and willingness to improve processes.
• Ability to handle sensitive interactions with empathy.

Responsibilities

• Create memorable welding experiences for customers.
• Deliver personal and inspiring customer interactions.
• Use the welding machine to create unique jewellery.
• Provide kindness and reassurance during customer interactions.
• Inspire customers and team with product knowledge.

Skills

Previous experience with welding

Passion for customer experience

Job description

Overview

The A&M Mission: We’re more than just a jewellery brand, we’re on a mission to revolutionise the jewellery experience.

Our Values & Culture: At A&M, our values aren’t just words - they’re the heartbeat of how we show up, every single day. Grow Together. Celebrate Each Other. Break All Boundaries. We\'re a company fuelled by growth, recognition, and pushing beyond the expected. We move fast, think big, and believe that progress is a shared journey. We champion one another’s wins and show up with support when it counts - because when one of us grows, we all do. If you’re inspired by collaboration, driven by curiosity, and energised by celebrating others, you’ll thrive here at A&M.

Location: Cambridge, UK.

Hours: 18 & 13hours per week.

Salary & Benefits: £16 p/h + commission. See more on our benefits here.

Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments here.

We’re excited to open our very first store in the heart of Cambridge early next year. This is another exciting milestone in our growth and expansion journey and we\'re looking for a team that live and breathe our values, and are ready to create unforgettable in-store experiences for our A&M community!

The Jeweller Mission

You’ll play a key role in creating meaningful and memorable welding experiences that inspire and empower our community. You’ll bring care and passion to every interaction, with the customer at the heart of the journey.

How you\'ll drive success

• You truly Host from the Heart, radiating warmth, being fully present, taking ownership of every interaction and bringing intention to the smallest moments. You\'ll create a space where every individual and customer feels genuinely seen, valued and cared for
• Deliver an unforgettable welding experience that feels personal, thoughtful, and inspiring, building genuine connections with every customer
• Connect with each customer’s unique story and expertly use the welding machine to weld bracelets and charms that feel as special as the moments they represent
• Offer kindness and reassurance, especially during more emotional or sensitive moments
• Have a confident presence on the shop floor, sharing your knowledge of our products and welding service with passion and pride, inspiring both customers and your team

What you\'ll need to thrive

• You have previous experience with welding, soldering or working with jewellery, as well as a true passion for customer experience
• A values champion and brand ambassador, our values resonate deeply with you
• You\'re a strong problem solver, with the ability to be adaptable and respond effectively to change
• You\'re always looking for a better way to do things and are naturally curious in everything you do and every conversation you have
• You\'re able to stay grounded during more difficult and sensitive interactions, always leading with empathy

The Interview Process and Candidate Experience

1. Life Story & Values - a 30 min video call with our Talent Team for us to get know each other better, asking questions inspired by our three core values
2. Interview with Store Manager - a 30 min video call for you to meet your Store Manager and discuss your skill-set and experience for the role
3. In-Store Technical Interview - you\'ll meet one of our Jeweller Mentors to discuss your experience and try out our welding machine

Feedback: We’re committed to creating the best candidate experience we can for you. You’ll receive feedback over the phone or email at every stage in the process once you’ve had an interview so that we can set you up for success and help fuel your growth.