Assistant Store Manager

Farrow & Ball Ltd.; Bristol; On-site; GBP 28,000 - 35,000; Full time

Job summary

A luxury British lifestyle brand is seeking an Assistant Store Manager in Bristol. The role involves driving sales, leading the showroom team, and providing exceptional customer service. Candidates should have a solid sales background and the ability to work in a fast-paced retail environment. This full-time position offers various benefits, including annual salary reviews and a generous staff discount on products.

Benefits

25 days annual leave

Generous staff discount

Health Cash Plan

Group Pension Scheme

Life Assurance

Cycle to Work scheme

Qualifications

• Proven track record in meeting and exceeding sales goals.
• Previous experience working in a customer facing environment.
• Previous experience working for a luxury brand preferred.
• Previous experience in a retail management role preferred.

Responsibilities

• Support the Showroom Manager in managing the showroom team.
• Responsible for the showroom's opening and closing duties.
• Assist to deliver targeted sales and consultancy hours.
• Develop sales opportunities through all channels.
• Ensure showroom standards are met for displays.
• Monitor showroom maintenance and refits as required.

Skills

Customer service skills

Sales experience

Team management

Communication skills

Job description

Farrow and Ball – Assistant Store Manager, Bristol

We are currently looking for a driven individual, who thrives in a fast paced retail environment, to join our Showroom team in Bristol as an Assistant Store Manager. We are offering this position on a full-time basis, occasional weekends and evenings will be required.

Farrow & Ball is a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper, using print methods dating back 300 years and the finest quality ingredients.

The unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out. Established in Dorset in 1946, we have grown over the last 75 years and now proudly have 60 showrooms worldwide with a global network of stockists.

The key to our success is the people behind the paint: from the team handcrafting each tin to showroom staff to support functions, our shared passion ensures customers have a positive, engaging experience at every stage of their journey with us.

As the Assistant Store Manager, you will use your excellent customer service skills to drive sales and profitability as you lead customers through their instore experience at Farrow & Ball. You will assist the Showroom Manager in delivering budgeted sales, profit targets and KPIs. This is a role where no two days are the same.

What we expect from you as an Assistant Store Manager

• Support the Showroom Manager in managing, motivating and developing the showroom team to ensure that targets are exceeded as well as acting as a role model by displaying professional behaviours.
• Responsible for opening and closing the showroom, covering in case of absence, ability to be on site in the event of an emergency.
• Assist the team to deliver the targeted number of colour consultancy hours and subsequent budgeted sales.
• Actively develop sales opportunities through all channels
• Assist the Showroom Manager in analysing KPI data to make informed decisions and drive sales.
• Ensuring window and showroom displays are installed in a timely manner to company standards, liaising as necessary with Marketing.
• Assist the Showroom Manager to organise and monitor showroom maintenance and refits as required, ensuring a commercial approach is taken.
• Assist the Showroom Manager with stock management and ordering, managing a high value stock inventory.
• Assist colleagues with the support of the Farrow & Ball stockist network as appropriate.
• Delivering an excellent customer experience by articulating and promoting "Why Farrow and Ball". Provide accurate colour advice and technical advice as to product suitability.
• Actively support the Showroom Manager to maintain a safe and healthy work environment.
• Work with the Showroom Manager to create viable partnerships, sponsorships and showroom/brand exposure opportunities in the local community.

Key Experience

• Proven track record in meeting and exceeding sales goals.
• Previous experience working in a customer facing environment
• Previous experience working for a luxury brand (desirable)
• Previous experience in a retail management role (desirable)

Key Attributes

• Commercially minded.
• Exceptional communication and strong interpersonal skills.
• Strong team player who is confident and proactive with ideas that generate new business.
• Have a passion for colour and lifestyle

What you can expect from us

• 25 days’ annual leave (increasing with length of service) plus bank holidays
• Annual salary reviews, based on individual performance
• Enhanced Maternity and Paternity pay
• Generous staff discount on F&B products
• Access to our retail discounts platform
• Employee Assistance Programme with 24/7 support
• Health Cash Plan
• Company Sick Pay
• Group Pension Scheme, matched by F&B
• Life Assurance
• Refer a Friend scheme
• Cycle to Work scheme
• Season Ticket Loans for travel

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management, Sales, and Customer Service

Industries

Retail, Interior Design, and Paint, Coating, and Adhesive Manufacturing

At Farrow & Ball, diversity, equity and inclusion (DE&I) is an integral part of who we are and how we do business. We believe diversity is the key to creativity. So, we’re committed to creating an environment where differences are valued, people are treated fairly and everyone is free to truly be themselves.

We welcome applications from everyone who wants to work with us, and particularly encourage people from diverse backgrounds to get in touch. We’re more than happy to offer reasonable adjustments or additional support during your application process, so simply let us know how we can help.