Customer Experience jobs in United Kingdom

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

Join us and you'll become part of a team, that works together to provide the best customer experience. If you've visited one of our restaurants before, you’ve probably got some idea of what's involved in working here. But you might not realise the variety and scope of the role. We want every McDonald's customer to have a brilliant experience, every time they visit. That means hot food in a clean and friendly restaurant. As a Crew Member, you'll make it happen, whether you're preparing food, serving on the till or being out in the dining areas looking after our customers' needs. You will consistently deliver the highest standards of quality, service and cleanliness in the restaurant. Provide friendly, fast and accurate service. Complete tasks and activities in line with training, company guidelines and management direction. Follow all workplace safety, security and food hygiene procedures. Treat all customers and colleagues with courtesy and respect working as a supportive team member.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile, enthusiasm, energy, plus an ability to connect with customers and make them feel valued.

• As a Crew Member, you'll help provide hot food in a clean and friendly restaurant and deliver the highest standards of quality, service and cleanliness.
• Prepare food, serve on the till, and assist in the dining areas to look after customers' needs.
• Complete tasks and activities in line with training, company guidelines and management direction.
• Follow all workplace safety, security and food hygiene procedures.
• Treat all customers and colleagues with courtesy and respect, working as a supportive team member.

• Friendly, welcoming, courteous and helpful behaviour
• Effective communication skills, including attentive listening, face-to-face verbal communication and eye contact
• Ability to maintain high energy levels while working efficiently and productively
• Genuine smile, enthusiasm, energy, and ability to connect with customers to make them feel valued

• £8.40 ph starting rate for U18s
• £10.00 ph starting rate for employees aged 18+
• Earn an extra £2.00 per hour for every hour you work between midnight and 6am
• Employee Discounts and cashback at thousands of well-known retailers
• Crew Parties, prizes and competitions throughout the year
• Free meal whilst working and huge discounts on food at McDonald’s restaurants across the UK and Ireland
• Annual pay related performance review
• Flexible Scheduling
• Guaranteed Hour Contracts Available
• Opportunities for management training, development and promotion
• 28 days holiday (pro rata for part time)