Customer Experience jobs in United Kingdom

Hillier Garden Centre at Sunningdale is a well-established and much-loved destination for gardening enthusiasts, offering an extensive range of plants, gifts, and outdoor living products. Our on‑site restaurant plays a central role in the customer experience and has recently undergone a major redevelopment and expansion creating an exciting opportunity for a talented Restaurant Manager to lead its next chapter.

As Restaurant Manager you will be responsible for delivering outstanding customer service, maintaining high standards of food quality and presentation, and ensuring the smooth and efficient running of the restaurant throughout the day. You will lead a dedicated team, manage stock and supplier relationships, control costs, and work closely with the Garden Centre Manager to drive performance and customer satisfaction.

• Worked in hospitality at management level for both front and back of house.
• A good level of kitchen experience and food knowledge with the ability to step in and support if and when required.
• Thorough understanding of allergens.
• Knowledgeable in maintaining and monitoring Health and Safety in department.
• Strong communication and interpersonal skills to deal with employees at all levels, as well as external contacts.
• Able to be responsive to challenges and demonstrate a can‑do approach.
• Remains calm under pressure.
• Effective time management.
• Eager to support and contribute to the wider team.
• Work with energy, pace and passion.
• Good organisation and prioritisation skills.
• Exceptional attention to detail and forward‑thinking ethos.
• Demonstrate a professional, enthusiastic and flexible approach.
• Able to promote excellent team work to achieve exceptional customer experience.

• Rate of pay of up to £36,000 per annum, depending on experience.
• Sociable hours (daytime only).
• Alternate weekend working.
• Enhanced pension scheme.
• Life assurance.
• Full training.
• Online learning hub.
• Employee discount of 20%.
• Discount of 50% on restaurant menu whilst on shift.
• 31 days annual leave.
• Free on‑site parking.
• Enhanced employee assistance programme for both you and your immediate family, including free counselling on health, financial, legal and personal/family matters.
• Company Christmas gifts (eligibility based on start date with Company).
• Free access to exclusive retail discounts, deals and coupons, plus extra cashback on your Amazon and food shop.
• Free entry to the Sir Harold Hillier Gardens, Romsey and deals at other gardens nationally.

You will be joining a renowned and established family business of over 150 years, working in a fun and friendly environment with an amazing bunch of people. We also place great value on all our team members and how they contribute to the ongoing success and growth of our Company.

Please note that we will only consider candidates who are already located in the UK and have right to work status.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.