Clinical Assistant - Manchester

Health & Case Management Ltd; Manchester; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A leading health management company in Manchester seeks a Clinical Assistant to support services by liaising with patients and treatment providers. This role involves handling calls, managing caseloads, and supporting customer experience initiatives. The ideal candidate has a relevant clinical degree and strong customer service skills. It offers hybrid working opportunities and a full-time permanent status, with competitive salary and the chance to make a meaningful impact in a fast-paced environment.

Qualifications

• Experience in delivering a high standard of customer service or administrative duties.
• Ability to build and maintain strong working relationships with internal & external customers.
• Willingness to obtain membership with a relevant professional body (BASRaT, SST, STA, HCPC).

Responsibilities

• Handle calls from patients, customers or treatment providers.
• Manage a small caseload and communicate with external parties.
• Support Absence Management services with new referrals.

Skills

Customer service skills

Strong IT literacy skills including MS Office

Excellent communication skills

Attention to detail

Education

Relevant Clinical Degree (Sports Therapy/Sports Rehabilitation/Psychology)

Job description

Job title: Clinical Assistant

Location: Manchester (hybrid working available)

Salary: £25,080

Status: Full-time, permanent

Working Hours: 37.5, Monday to Friday shifts between 8am and 6.30pm with occasional Saturday shift (9am -1pm)

Purpose of Role

Our team of Clinical Assistants support our services through regular liaison with patients, customers, and treatment providers, via phone, email, and text message. The role provides exposure to case management processes and incorporates some customer experience support, through dealing with incoming complaints and feedback from patients and/or customers. This role will therefore suit individuals with excellent verbal and written communication skills, great attention to detail and those who are able to organise their time effectively to manage competing and often changing priorities.

Key Responsibilities

• Handling calls from patients, customers or treatment providers
• Dealing with queries relating to the status of a case, a recent treatment referral or booking in a clinical assessment
• Managing a small caseload and communicating with external parties through our digital platforms
• Supporting our Absence Management services with processing new referrals and contacting clients and customers to arrange appropriate clinical assessments
• Supporting the Customer Experience Consultant with capturing patient and customer feedback
• Able to work hybrid from home and office (Croydon or Manchester)
• Willingly working shifts (typically covering early to late shifts between 8am and 6.30pm)

Person Specification

Experience

Have experience in delivering a high standard of customer service or administrative duties

Skills & Knowledge

Good customer service skills, empathetic and looking to go above and beyond for resolution

Strong IT literacy skills including MS Office

Excellent communication skills with the ability to build and maintain strong working relationships with internal & external customers

Attributes

Good attention to detail with the ability to work quickly and accurately in a fast paced environment

Qualifications and Training

Relevant Clinical Degree (Sports Therapy/Sports Rehabilitation/Psychology)

Have, or able to quickly obtain, membership with a relevant professional body (BASRaT, SST, STA, HCPC)

Equal Opportunities Statement

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.