Customer Experience jobs in United States

Min Salary £28,000

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

Part of the AkzoNobel family, Dulux Decorating Centres has over 240 nationwide stores and is the UK’s largest paint and decorating merchant. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. At Dulux Decorating Centres, we pride ourselves on doing things differently, fostering your success with a remarkable benefits package and the training needed for career progression. Recognised as a Top 100 Employer with ‘Investors in People-Gold’ accreditation, we bring a huge range of services and products to decorating professionals and DIY enthusiasts across the country.

An important member of the Dulux Decorator Centre (DDC) store management team, you will support a Manager responsible for the performance of a cluster of DDC stores to increase sales and market share by building effective partnerships with customers as well as developing and engaging the store sales team to meet business targets.

• Support the Cluster Manager to deliver a culture of engagement
• Collaborate with the Cluster Manager in the nurturing of a high performing sales team to deliver an outstanding customer experience.
• Help ensure stores have the right culture, processes and controls in place.
• Collaborate with the Cluster Manager in the ownership of the P&L with an emphasis on delivering sales, while optimising margin, cost efficiency & protecting against stock/cash losses.
• Ensure we maintain a market leading service experience for our customer.
• Develop customer contact plans.
• Collaborate with the Cluster Manager to review performance & review trends.

• Proven experience in supervising a store and reviewing people/business performance.
• Understanding the importance of nurturing and inspiring colleagues
• Comfortable using business systems.
• Commercially astute.

• Excellent communication, customer service & interpersonal skills.
• Enjoys a collaborative working environment where supporting colleagues is key.
• Well organised & with an eye for detail.
• Calm under pressure.

We offer great personal development opportunities and roles with breadth, depth of scope and impact. We also offer comprehensive packages including:

• Competitive Salary (depending on experience).
• 25 days holiday excluding bank holidays.
• Income protection.
• Employee Assistance Programme.
• Employee Life Assurance.
• Company pension.
• Flexible benefits scheme offering benefits including Gymflex, retail card, dental cover and more!

We have been inventing the future for more than two centuries and need people like you to be part of the team.

Apply online via the link and we will get right back to you.

We are advocates of a healthy work life balance and mental wellbeing. We are happy to look at flexible working options for all our roles.

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.