Customer Experience jobs in United Kingdom

This is a fantastic opportunity to join our team and play a leading role in defining, building and launching Store data product that have a real impact on Tesco business and colleagues. As a Lead Product Manager, you will evolve and drive the product vision, strategy and delivery of Store Data Products that empower Tesco colleagues to deliver an exceptional shopping experience. You will define the product roadmap, prioritise features and ensure alignment with business objectives and user needs. Working closely with cross‑functional teams, including engineering, analytics, stores and external partners, you will translate complex business challenges to improve store efficiency and colleague productivity. You will champion innovation, leverage store data and advanced analytics and ensure products deliver measurable impact on operational performance and colleague experience.

This is a hybrid role with the expectation of being based at our London and Welwyn Garden City offices 3 days a week.

• Product Strategy and Delivery
  Define and own the product vision and roadmap for Store Data Products, ensuring alignment with business goals and customer experience objectives. Prioritise work and decisively resolve trade‑offs with peers and senior leaders to maximise business value. Translate complex business challenges into innovative, data‑driven solutions that improve store efficiency and colleague productivity. Effectively document and explain new requirements to engineering teams using user stories with acceptance criteria and help break down complex work into smaller, deliverable chunks for faster delivery. Steer sprint and release planning sessions with engineering counterparts to plan iterations that deliver maximum business value with minimal effort. Prioritise, coordinate, and communicate the resolution of live product issues independently.
• Team Leadership and Talent Development
  Build and nurture a high‑performing team of Product Managers based on business needs and strategic priorities. Empower and develop your team to continually deliver value, fostering a culture of inclusion, innovation, and continuous learning. Support recruitment, onboarding, and targeted upskilling initiatives to develop expertise in product management, data analytics, and emerging technologies.
• Cross‑Functional Collaboration
  Partner with engineering, analytics, store operations and external vendors to deliver high‑quality, scalable data products. Drive acceptance and adoption of ideas and improvements with product teams and engineering stakeholders. Provide leadership and direction to cross‑functional teams on short‑term tasks and mid/long‑term priorities. Identify and remove challenges faced by the team by working with your Head of Product and other stakeholders, proactively flagging risks or delays.
• Technical and Data Expertise
  Leverage store data, advanced analytics and emerging technologies to shape product capabilities. Collaborate with data engineering and analytics teams to ensure robust data pipelines, governance and compliance. Explore opportunities to integrate AI and machine learning into Store Data Products for predictive insights and automation.
• Governance and Compliance
  Ensure data products adhere to governance, security and ethical standards. Promote data quality, discoverability, and compliance across all product initiatives.

• Evolves / sets vision and strategy for product areas, develops and baselines product OKRs.
• Appraises and analyses customer research results to influence product outcomes and strategic goals.
• Understands how diverse personas or customer groups perceive, interpret and experience products in different ways.
• Applies UX/UI disciplines and principles to product design, ensuring intuitive and customer‑friendly interaction.
• Develops hypothesis statements and collaborates with engineers to set up and execute experiments.
• Understands AI productivity technology systems and monitors health metrics.
• Engages in market research, leveraging insights to shape product vision and strategic direction aligned with business, technology goals and customer expectations.
• Utilises various data types appropriately, knowing when to apply quantitative and/or qualitative data.
• Applies knowledge of the Product Management lifecycle, delivery processes, and Agile principles to discover, design, define, develop and deliver incremental opportunities that drive growth and value.

• Annual bonus scheme of up to 20% of base salary.
• Holiday starting at 25 days plus a personal day (plus Bank holidays).
• Private medical insurance.
• 26 weeks maternity and adoption leave (after 1 year’s service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay; 6 weeks fully paid paternity leave.
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing.

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. It means acting as a responsible and sustainable business for all stakeholders, the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. We celebrate diversity and recognise the value and opportunity it brings. We’re committed to creating a workplace where differences are valued and where all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We offer a range of diverse full‑time and part‑time working patterns across our many business areas, which means we can find something that works for you. We work in a blended pattern – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you – Everyone is welcome at Tesco.