Duty Manager Operations · Waterlooville

Horizon Leisure Centres; Waterlooville; On-site; GBP 26,000 - 28,000; Full time

Job summary

A local leisure trust is seeking a Duty Manager to oversee day-to-day operations at the Waterlooville Leisure Centre. The successful candidate will ensure a top-notch customer experience, lead the team, and promote safety and cleanliness in the facility. Applicants should have strong interpersonal and leadership skills, and a minimum of 2 years' management experience, preferably in a leisure or similar environment. This role also offers a comprehensive benefits package including gym access and professional development opportunities.

Benefits

Free access to gym and exercise classes

Employee discounts

Healthcare Cash plan

Employee Assistance Programme

23 days annual leave + 8 days bank holiday

Company pension scheme

Death in service benefit

Qualifications

• 2+ years’ experience as a manager or team leader, preferably in a leisure environment.
• Willingness to undertake the National Pool Lifeguard Qualification.
• Desirable certifications include Pool Plant Operator and RLSS Trainer Assessor.

Responsibilities

• Manage day-to-day operations and customer experience.
• Lead and motivate the Operations Teams.
• Ensure safety and cleanliness of facilities and equipment.

Skills

Good interpersonal skills

Team leadership

Time management

Problem-solving

Customer-focused

Education

National Pool Lifeguard Qualification

First Aid at Work

Tools

Microsoft Office

Job description

Job title: Duty Manager

Hours: 40 per week

Location: Waterlooville Leisure Centre

Salary: £26,000-£28,000

Looking for a workplace that ignites your passion, values respect, encourages innovation, and embraces being dynamic? Look no further! This role offers you the opportunity to join a team that believes in empowering its colleagues to unlock their full potential with Horizon.

The Trust:

Horizon Leisure Centres is a leisure trust operating since 1997, with centres in Waterlooville, Havant and Guildford. We are passionate about health and wellbeing and are committed to making an outstanding positive impact on our customers and within our local community. Our mission is to support and inspire our local communities to live healthier and happier lives by providing affordable access to sport and leisure facilities to all.

The Role:

As a Duty Manager you’ll be responsible for managing the day-to-day operations of the centre and ensuring the effective delivery of a first-class customer experience to all those who visit our centre. You’ll be working within our Duty Management Team and directly reporting to the General Manager.

What does the role involve?

A hands‑on role that requires you to:

• Use the Horizon HELLO in all customer interactions
• Provide effective leadership and management of the Operations Teams, keeping your team engaged, motivated and informed and operating in line with our values
• Ensure a first‑class customer experience is delivered to all visitors
• Be proactive in ensuring the safety, cleanliness and setup of the facilities and equipment; identifying and responding to situations as they arise and escalating issues as required
• Carry out the induction and training of new starters and the development of existing team members
• Conduct a programme of performance management including managing 121.s absence, conduct, performance and continuous development
• With direction from the General Manager implement opportunities for improvement
• Perform other duties as assigned by the General Manager

Your Qualifications

• National Pool Lifeguard Qualification (or willing to undertake)
• First Aid at Work – desirable
• Pool Plant Operator – desirable
• RLSS Trainer Assessor – desirable

Your Competencies & Skills

• Good interpersonal, time management and organisational skills
• Good teamworking skills and the ability to lead and motivate a team
• Business acumen, creative thinking and problem-solving
• Energy and resilience
• Adaptability and multi‑tasking skills
• Computer literacy (Microsoft Office)
• Customer‑focused, approachable and outgoing
• Ability to relate to the requirements of customers from all age groups and sectors of society

Your Experience:

• 2+ years’ experience as a manager or team leader, preferably in a leisure environment

What you can expect from us:

• A comprehensive induction and training programme; you don’t need to have worked in the leisure industry before. We will teach you all you need to know!
• Support from the wider team who have a great deal of combined knowledge and experience and who are eager to help you succeed!
• Variety; no two days is the same!
• An environment that encourages innovation and free thinking, surrounded by really dynamic, empowered individuals.

Benefits:

• Free access toour award‑winning gym’s and exercise classes for you and a +1
• Employee discounts and wellbeing platform
• Healthcare Cash plan
• Free 24/7 access to GPs using our SmartHealth plan
• Employee Assistance Programme – support for when you need it most
• 23 days annual leave + 8 days bank holiday
• Internal recognition schemes
• Opportunities for training, development and progression
• Free onsite parking – subject to availability
• Hybrid and family‑friendly policies
• Generous company sick pay scheme
• Employee referral scheme
• Company pension scheme
• Death in service benefit
• And much more....

This role will be based at Waterlooville but will be expected to travel to other company site as the need requires.

Interview Process:

The recruiting manager will review your CV and if shortlisted, you will be invited to a formal interview/assessment process where we will evaluate your suitability for the role.

The successful candidate will be subject to an Enhanced DBS check.

There may be times when due to the volume of applicants to need to close a vacancy early to avoid disappointment, be sure to get your application in as soon as possible!

If you are a recruitment agency, please note we operate a PSL and do not take cold calls.