Customer Experience jobs in United Kingdom

Department: 61-415 - Product - Growth

Employment Type: Permanent - Full Time

Location: UK - London

Reporting To: Serdar Akin

Why Join DAZN? Joining DAZN as Head of Product means stepping into a leadership role at the heart of one of the world’s fastest‑growing sports streaming platforms. DAZN is redefining how fans consume live and on‑demand sport, and product innovation is central to that mission. Here, you’ll influence how millions of users interact with our platform every day — driving discovery, engagement, and long‑term value. You’ll join a culture built on ambition, experimentation, and customer obsession, where bold ideas are encouraged and data fuels decision‑making. If you thrive in a fast‑paced environment, love solving complex problems at scale, and want to lead teams that are shaping the future of global sports entertainment, DAZN offers a rare opportunity to make an impact that resonates worldwide.

You’ll oversee product roadmaps across multiple domains, ensuring they drive both exceptional customer experiences and meaningful commercial outcomes. Your leadership will balance high‑level strategic thinking with hands‑on involvement — supporting product teams day‑to‑day, removing blockers, and elevating standards. You’ll champion a culture of data‑informed decision‑making, experimentation, and delivering at pace, while mentoring PMs at all levels and helping shape a world‑class product practice. Operating at the intersection of customer insight, technology, and business strategy, you’ll play a pivotal role in defining how DAZN evolves, scales, and continues to lead in a competitive global market.

• Define and own the overall product vision, strategy, and outcomes in alignment with company goals.
• Build, lead, and mentor a high‑performing product management team.
• Partner with cross‑functional leadership (Technology, Design, Data, Marketing, Commercial) to drive end‑to‑end execution.
• Champion customer‑centricity and ensure product decisions are grounded in customer insights and business value.
• Oversee product portfolio performance, setting KPIs and ensuring commercial accountability.
• Drive continuous improvement through innovation, agile methodologies, and experimentation.
• Translate strategic priorities into actionable roadmaps with measurable business impact.
• Foster a fearless, high‑velocity culture where teams are empowered to test, learn, and iterate fast.
• Represent Product at executive level, communicating vision, performance, and impact.

• Previous experience in product management, including leading teams.
• Proven success defining and delivering large‑scale digital product strategies.
• Exceptional leadership, influencing, and stakeholder engagement skills.
• Deep understanding of modern product discovery and delivery methodologies.
• Strong financial and commercial acumen — able to connect customer experience with business growth.
• Excellent analytical and problem‑solving ability, grounded in data and insight.
• Ability to inspire, mentor, and scale product teams.
• Background in technology, media, e‑commerce or digital consumer products preferred.

Benefits include access to DAZN, 25 days’ annual leave (increasing by 3 days after 3 years), private medical insurance, life assurance, pension contributions up to 5%, family friendly community including enhanced parental leave, electric vehicle benefit option, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources, opportunity for flexible working, and access to our internal speaker series and events.