Concession Manager - Tommy Hilfiger & Calvin Klein (John Lewis - Liverpool)

Tommy Hilfiger; Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global lifestyle brand in Liverpool is seeking a Concession Manager to enhance customer experience and lead a vibrant store team. The ideal candidate will oversee operations, drive sales performance, and ensure exceptional service. With extensive experience in retail and strong leadership skills, you will shape the store's success while fostering team development. An inclusive work environment is prioritized, and all candidates will be welcomed without bias.

Benefits

Competitive and comprehensive benefits program

Strong sense of belonging

Supportive work culture

Qualifications

• Extensive experience connecting with consumers in a brand-retailer environment.
• Experience with retail operations, budgeting, planning, sales, and people management.
• Effective communication skills and ability to cultivate belonging.

Responsibilities

• Lead by example and inspire your team to deliver exceptional service.
• Manage store opening/closing procedures and sales floor.
• Analyze store-level reports and create action plans to improve results.

Skills

Retail operations

Budgeting

Sales management

Effective communication

Conflict resolution

Team leadership

Job description

Concession Manager – Tommy Hilfiger & Calvin Klein (John Lewis – Liverpool)

Join us as a Concession Manager at Tommy Hilfiger, a leading global lifestyle brand. This role is located in Liverpool, under the John Lewis partnership, and offers the opportunity to shape customer experience directly through our premium in‑store presence.

About the Role

Our stores are the life and soul of our business. As the Concession Manager, you will lead by example, nurture our entrepreneurial spirit, and inspire your team to deliver exceptional service that reflects the values of Tommy Hilfiger and Calvin Klein.

Responsibilities

• Partner with the Area Manager to build business opportunities and achieve company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits, and profitability.
• Identify opportunities and collaborate with colleagues to grow business or improve performance.
• Consistently foster a positive store experience by treating all customers and staff members fairly and consistently.
• Perform Manager‑on‑Duty functions; manage store opening/closing procedures and the sales floor.
• Ensure “door to floor” best practices, visual merchandising directives and standards for the sales floor and back room are executed and reviewed regularly.
• Manage daily sales, payroll, controllable expenses, goals and company initiatives, aligning activities to ensure business goals are met.
• Analyze store‑level reports and create action plans to improve results.
• Lead weekly management meetings and other staff meetings; participate in and contribute to regional meetings.
• Set challenging yet attainable goals with an emphasis on service quality, customer satisfaction, and financial performance.
• Coordinate appropriate action plans while considering consequences and budget decisions.
• Communicate with staff daily about individual sales goals and other key performance indicators, product sales and information to help them provide unparalleled service.
• Assist with manpower planning, identification, recruitment, interviewing, hiring and orientation processes.
• Own the training and development of employees. Ensure all employees are properly oriented and trained in their role.
• Provide training and coaching for employees (daily, weekly, and monthly) and ensure that it is appropriately documented.

About You

• Extensive experience connecting with consumers in a brand‑retailer environment is essential.
• Experience with retail operations, budgeting, planning, sales and people management.
• Previous people‑management experience with the ability to resolve conflict and unproductive disagreements.
• Effective communication skills and the ability to cultivate belonging.
• Collaborative mindset and recognition of contributions and achievements of others.
• Courageous in giving feedback that promotes positive behavioural change.
• Adaptability and a fast work pace.
• Energetic presence on the shop floor, inspiring trust.

What We Offer

At PVH, we are committed to offering a competitive and comprehensive benefits program designed to support associates both at home and at work. PVH Europe, along with its brands TOMMY HILFIGER and CALVIN KLEIN, fosters an inclusive and diverse community of associates with a strong sense of belonging. Qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.

PVH

We build Calvin Klein and TOMMY HILFIGER into desired lifestyle brands while positioning PVH as a high‑performing brand group. Guided by our values, we drive fashion forward for good, uniting as one team with one vision and one plan. Learn more about Inclusion & Diversity at PVH here.
We are champions of an inclusive workplace where every individual is valued and every voice is heard.

PVH Corp. or its subsidiaries (“PVH”) is an equal‑opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. PVH is also committed to ensuring that all current and future associates are compensated solely on job‑related factors such as skill, ability, educational background, work quality, experience and potential.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Sales and Business Development

Industries: Retail Apparel and Fashion