Customer Support Executive, Idox Geospatial

Idox Plc; Farnborough; On-site; GBP 24,000 - 30,000; Full time

Job summary

A technology solutions provider in Farnborough is looking for a Customer Support Executive to join their Customer Operations team. The ideal candidate will have some experience in customer service, a willingness to learn, and the ability to engage with customers effectively. Responsibilities include ensuring customer satisfaction, providing product support, and assisting with project management. This position offers opportunities for training and career development in a supportive environment.

Qualifications

• Some customer service experience.
• Ability to start quickly, maintain a level head, and a keenness to learn.
• Willingness to train and build a career.

Responsibilities

• Ensure customer satisfaction and respond to inbound enquiries.
• Provide product quotations and technical support.
• Assist with project management and administration.
• Communicate customer feedback to enhance experience.

Skills

Customer service experience

Communication skills

Problem-solving

Job description

Overview

Customer Support Executive, Idox Geospatial.

This is a fantastic opportunity for individuals with some customer service experience to join our Customer Operations team in a varied and enriched role, with great opportunities to train further and build a career with Idox. You’ll be joining a team with well-established colleagues, able to support you to be able to make your mark quickly. We are particularly keen to hear from candidates able to start quickly, with a level head and a keenness to learn.

Responsibilities

• Report directly to the Head of Operations; focus on ensuring customer satisfaction and respond to all inbound enquiries in line with business process policies and SLAs.
• Engage with customers to provide product quotations, technical and administrative support, website walk-throughs, product guidance and licensing advice.
• Support project management within the Operations team; assist with delivery and involvement in the administration of project management systems.
• Provide central purchasing support across the division and administrative support to the Sales team and occasionally to the Executive team.
• Capture opportunities for improvement, gather insights from customers, and communicate feedback to the business to enhance the customer experience.

Qualifications

• Some customer service experience.
• Ability to start quickly, maintain a level head, and a keenness to learn.
• Willingness to train and build a career with Idox.