Zendesk Specialist

Ventrica Ltd; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic service provider in the United Kingdom is looking for a Zendesk Specialist to help grow their professional and technical services. The role involves administering Zendesk solutions, troubleshooting client issues, and collaborating with team members. Ideal candidates will have proven experience as a Zendesk Administrator and possess strong problem-solving and communication skills. This is an entry-level, full-time position offering an opportunity to thrive in a collaborative environment.

Qualifications

• Proven experience as a Zendesk Administrator or similar role.
• Strong understanding of system integration and API usage.
• Excellent communication skills to explain technical concepts.

Responsibilities

• Administer and manage implementing client solutions using Zendesk.
• Support and optimize messaging and social channels.
• Troubleshoot client issues and execute technical solutions.

Skills

Zendesk Administration

System Integration

Problem-solving

Communication Skills

Workload Management

Tools

REST APIs

JavaScript

NodeJS

C#

Job description

Base pay range

As a Zendesk Specialist you will play a key role within Ventrica as we continue to grow and expand our professional and technical services. You will contribute to a culture of collaboration, innovation, and excellence within your team and across the business.

This role suits someone with previous Zendesk experience who wants more exposure to designing, building and supporting instances across multiple verticals and sectors.

Responsibilities

• Administer and manage implementing client solutions using Zendesk and other contact centre software as needed.
• Support, implement and/or optimize the following channels: Messaging and Social, Talk and Email, Bots, and automation.
• Define technical project requirements in collaboration with team members and stakeholders across the business.
• Troubleshoot client issues, document findings, and execute technical solutions with the support of the IT team.
• Work closely with the business to deliver requirements and resolve issues within the agreed timeline.
• Prepare, update, and manage technical and business documentation.
• Establish and maintain professional relationships with clients, while effectively managing technical project materials.
• Ensure customer satisfaction by improving customer experience (CX) and reducing employee effort.
• Present technical solutions and product updates to clients as required.

Key Skills

Required:

• Proven Experience as a Zendesk Administrator/Consultant or similar role
• Strong understanding of system integration, API usage, and data management.
• Demonstrates a methodical approach to problem‑solving and troubleshooting, with the ability to identify, analyse, and resolve technical issues efficiently and effectively.
• Ability to understand business processes and assist in translating business requirements into application functionality. Must be able to effectively communicate with non‑technical collaborators.
• Strong personal workload management and organisational skills.
• Excellent communication skills, both verbally and in writing. Must be able to explain technical concepts to non‑technical individuals.
• Ability to build and improve relationships across the company and with clients.

Desirable:

• Contact Centre Experience
• Experience with REST APIs, JSON, Web Services.
• Knowledge of any of the following languages – JavaScript, NodeJS, C#.
• Experience creating, administering AI solutions

Seniority level

Entry level

Employment type

Full‑time

Job function

Other