Tesco Travel Bureau Manager

Travelex Limited; United Kingdom; On-site; GBP 24,000 - 29,000; Full time

Job summary

A foreign exchange leader in Handforth is seeking a Bureau Manager to lead a team of Travel Service Partners. In this full-time role, you will ensure excellent customer service and compliance while managing foreign exchange transactions. The ideal candidate should have strong leadership skills and a passion for customer service. This position offers a salary of £28,275pa along with a comprehensive benefits package.

Benefits

Comprehensive voluntary benefits package

Employee wellness programmes

Employee discounts

Flexible hours

25 days holiday (pro-rata)

Opportunity for monthly bonuses

Pension provision

Qualifications

• Strong passion for leading dynamic teams and delivering on business objectives.
• Excellent communication and relational skills.
• Commitment to exemplary customer service.

Responsibilities

• Manage a team of Travel Service Partners for optimal customer experience.
• Engage customers for accurate foreign exchange transactions.
• Implement processes to improve service and compliance.

Skills

Leadership

Communication

Customer service

Motivational skills

Job description

Overview

Bureau Manager – Tesco Handforth – Full Time

Job Type: Permanent • Hours per week: 37.5 hours • Salary: £28,275pa

Location: Travelex Handforth, Handforth, England, United Kingdom

What will you be doing?

• Managing a team of Travel Service Partners ensuring each member delivers the best possible customer experience to every customer who transacts with Tesco Travel Money
• Nurturing and mentoring the team to maintain high levels of customer service and enable Travel Service Partners to perform to the best of their ability with the best training available
• Focusing and reviewing customer feedback, service levels and the ability of the Travel Service Partners to implement processes and solutions that improve outputs and achieve objectives
• Engaging with customers to process all foreign exchange transactions accurately and efficiently
• Delivering on key performance goals both procedural, operational and customer focused
• Utilising your keen eye for detail to process daily online FX requests and deliveries
• Implementing and driving best legal practice and regulatory standards whilst adhering to Travelex compliance procedures to ensure operational compliance and efficiency

What do I need to have?

• A passion for leading – You’ll galvanise and lead dynamic and diverse teams to deliver on targets and business objectives, putting in place effective processes and procedures to achieve your goals
• Great communicator and motivator – You’ll be natural at talking with people and building relationships, and you will listen and respond to colleagues’ needs
• Great customer service matters to you – You understand what good service looks like and strive to deliver exemplary service in every interaction
• Desire to succeed – You’ll have drive and vision to make a difference and care about the impact you have

Interview process

1. Step 1 – Talent Acquisition Partners or Area Managers will review your application and contact you if your experience fits the brief and conduct an initial screening call
2. Step 2 – Online interview with a Talent Acquisition Partner, with a numerical/accuracy test due to handling money
3. Step 3 – On-site bureau visit to meet the Area Manager and learn about day-to-day responsibilities
4. Step 4 – Offer if successful; if not, detailed feedback will be provided and reference checks will be completed as part of onboarding

About Travelex

We are a market-leading specialist provider of foreign exchange. Founded in 1976, we have built a network of foreign exchange stores and a trusted brand in international money. Our mission is to simplify access to international money for customers, however and whenever.

Benefits

• A comprehensive voluntary benefits package with discounted corporate rates for insurances (Private Medical, Dental, Critical Illness) and health-related products
• Employee wellness programmes covering physical, mental and financial wellbeing
• A wide range of employee discounts
• Flexible hours and shift patterns with opportunities for overtime
• 25 days holiday (pro-rata), bank holidays, and the option to sell or gain more days with tenure
• Opportunity to earn a monthly bonus for hitting targets
• Pension provision with Scottish Widows

Equal opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.