Customer Care Representative jobs in United Kingdom

IMA is a creative agency that builds brands people want to be part of. We’re looking for a confident and commercially minded Senior Account Manager to lead the delivery of campaigns for some of the world’s biggest brands.

If you’re a strategic thinker with a collaborative mindset and a passion for creating great work that works, we want to hear from you.

• A chance to shape campaigns within an award-winning, people-first creative agency.
• A values-led culture where your contribution is recognised and supported.
• Ownership and variety from day one, with the opportunity to grow into an Account Director role.
• The chance to work with global clients across multiple sectors and channels.
• A collaborative environment where we challenge, grow, and deliver together.

As a Senior Account Manager, you’ll oversee day-to-day client relationships and ensure the delivery of campaigns that meet creative, strategic and commercial objectives. You’ll act as the key link between clients and IMA, balancing big-picture thinking with hands-on delivery. Confident presenting ideas, managing budgets, and mentoring others, you’ll play a key role in driving client satisfaction and account growth.

• Building strong, trusted relationships with clients, colleagues and partners.
• Managing campaigns from initial brief to final delivery, ensuring creative excellence and commercial success.
• Interpreting client objectives and shaping clear, effective briefs.
• Monitoring account performance, profitability and client satisfaction.
• Supporting Account Directors with strategic planning and growth initiatives.
• Leading and mentoring junior members of the team.

• Proven agency experience managing large-scale, multi-channel campaigns.
• Strong communication, organisation and leadership skills.
• Strategic understanding of marketing, creative and production processes.
• Commercial awareness and confidence in budget management.
• Proficiency in Google tools and presentation software.

We’re curious. We challenge. We commit.
These principles shape how we work — with each other, with clients, and with the world.

We welcome applications from people of all backgrounds, perspectives, and experiences. If this Senior Account Manager role sounds like a fit, we’d love to hear from you.