Hybrid Customer Operations Specialist - FinTech Support

Lendable Ltd; Chatham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A fintech company based in Chatham is seeking a Customer Operations representative to handle customer queries and ensure satisfactory resolutions. This role requires a minimum of 6 months in customer service and offers the flexibility of hybrid work. Key responsibilities include managing customer communications and identifying improvement opportunities. Competitive compensation and a supportive work environment are provided.

Benefits

Private health insurance

Equity in the company

Fully stocked kitchen

Qualifications

• Minimum 6 months Customer Service experience preferable.
• Previous Loans, Cards, and Motor experience is desirable.
• Experience in a contact centre or financial services is a plus.

Responsibilities

• Resolve customer queries via telephony, email, and live chat.
• Ensure quality standards in customer interactions.
• Identify opportunities for product and process improvement.

Skills

Customer Service experience

Communication skills

Problem-solving

Job description

A fintech company based in Chatham is seeking a Customer Operations representative to handle customer queries and ensure satisfactory resolutions. This role requires a minimum of 6 months in customer service and offers the flexibility of hybrid work. Key responsibilities include managing customer communications and identifying improvement opportunities. Competitive compensation and a supportive work environment are provided.