Customer Care Representative jobs in United Kingdom

YOOBIC is an AI-powered frontline employee experience platform. Our mobile app gives business leaders and frontline teams the performance tools they need to communicate, learn, and work—all in one place. With streamlined communications, mobile learning, and digitized task management, YOOBIC drives operational excellence while drastically improving the frontline employee working experience. 350+ companies around the world including MattressFirm, Michaels, GameStop, Lacoste, Lidl, Boots, Peloton, Pret, Puma, and Vans trust YOOBIC to improve operational consistency and agility, get real-time visibility into multi-location business execution, and improve customer experience. To learn more about YOOBIC, visit www.yoobic.com or follow us on LinkedIn.

Please note: This role is part of our ongoing hiring for the Northern Europe sales team based in London. We review applications regularly to build a strong pipeline of future talent.

• Manage the growth of a portfolio client portfolio including upselling and cross selling YOOBIC products
• Act as primary account owner and develop a comprehensive understanding of each client’s business challenges, evaluate client’s growth needs and offer appropriate strategies and solutions
• Drive account growth, ensure renewal and deliver satisfaction to customers
• Draft, negotiate and close business proposals
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Own and lead business reviews with your clients
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Manage pipeline and prepare reports on account status, assess account health

• 2-4 years of experience in a similar client-facing Account Manager / Customer Success/ Client Relationship quota carrying role
• Sales experience of achieving quarterly sales targets
• A focus on driving value to the client and experience of working on ROI methodology
• Love being in front of clients and people orientated by nature
• Resourceful nature with excellent interpersonal and communication skills
• Strong ability to adapt, bring new ideas to the table and execute on ideas bought forward
• A positive can-do attitude and ability to motivate others
• Strong multi-tasker and able to manage a high-volume of projects concurrently
• Strong academic background, coming from a top tier business school
• Fluent in English - Knowledge of other European languages is an advantage
• Right to work in the UK

• 33 days annual leave (including bank holidays)
• Hybrid working - 3-4 days per week from our Hammersmith office
• Scottish Widow Pension scheme
• Vitality medical coverage - Including primary care, hospital care and additional mental health coverage
• Simplyhealth cash plan (includes dental and vision coverage)
• Healthy Mind EAP
• Short Term and Long Term disability coverage
• Life Assurance
• Critical Illness coverage
• Enhanced parental leave
• Team events including weekly breakfast, gourmet lunches and lots of social events
• Weekly free online HIIT sessions + gym discountsRegular training and coaching to make you even better in your role

We are an equal opportunity employer that values diversity and inclusion. We are committed to equal employment opportunities and we want to ensure that our recruitment process is accessible to everyone. If you have a disability or additional need that requires reasonable accommodations during the process please do not hesitate to let us know. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.