Customer Care Manager jobs in United Kingdom

At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all.

With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life.

Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people.

Home to work that matters, and you can be a part of it.

Supporting the Senior Commercial Manager in the following:

Setting targets and goals across the commercial department and ensuring that plans are in place to deliver those goals. Management, motivation and training of staff across the commercial function.

To maintain the business culture and control framework within the boundaries set out in the Operating Framework, the Commercial Manual, P.M.I.P. processes and other Taylor Wimpey CDM processes.

Resource Management

• Manage the Quantity Surveying and Buying activitiesin order thatprocurement and cost reportingare alignedwithin the COINS framework.
• Ensure adequate resources are on site tocommencebuildin line with Development Programmes.
• Monitor and evaluate subcontract performance and take any appropriate action.
• Work with all subcontractors and suppliers to negotiatebestdeals where appropriate and work with other departments to improvecost effectiveness.
• Provide additional Line Management toteamof Commercial Administrators.
• Ensure all departmental commitments to Health and Safety are adhered to and promoted with internal and external contacts.

FullCommercial Management of Housing Projects

• Assist Land team withLPE’s, estimating and completing land purchaseexcersieviability and financial pack ifbidissuccessful
• Calculate all the prime costs on developments within the business, reporting any movements in the costs since the preparation of the land purchase exercise. Prime coststoinclude butnotrestricted to house pricing, labour costs, site work operations and remediation work.
• Negotiate and place orders with labour and material subcontractors on a competitive tender basis.
• Provide a detailed cost budget and sharewithSiteManager at the appropriate time.
• Carry outfullCVR process and prepare and present information for P&L meetings, wherea lead role should be taken.
• Maintain the development budgets both in COINS and BoQ.
• Ensure regional commitments to Infrastructure projectsare met, reported and maintainedregularly,to avoid out-of-date costs.
• Take responsibility for all SIT Budget and ATP submission packs, ensuring that DMD approval of all documents is received in good time to avoidProductiondelays.

Monitoring and Cost Reporting

• Monitor the performance of suppliers and subcontractors in conjunction withsite basedstaff and provide feedback to suppliers and subcontractors outlining where an unacceptable standard of materials or performance hasbeen identified.
• Report on Value Improvement actions through Quarterly Value Improvement Meetings.
• Manage,monitorexternal ProjectManagersInfrastructure Valuations and TW internalcostto complete reports and reflectlatestestimates of incurred and forecastexpenditure.
• Prepare regional Work In Progress (WIP) projection for annual Budget submission toGroup. Monitoron a monthly basis, reporting excesses, savings and predicted future cost impact.

Scheduling and Quantifying Materials and Labour

• Complete the apportionment of total prime costs to individual plots and produce a profit analysis.
• Monitor and explain subcontractor cost movements.
• Responsible for subcontractor payments, variation orders and day works.
• Undertakevaluations of production at budgeted coston a monthly basisand split the cost of profit completions and potential future profit to estimate a value for work in progress.
• Report on savings and excesses against budget costs to the Director.

• Strong knowledge of all buying and quantity surveying activities.
• Good knowledge of Building Regulations, NHBC and Health and Safety requirements.
• Wide experience in the procurement and purchase of materials and sub contract labour.
• Managing a Team.

At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve.

We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions. We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover. Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home.

We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work.

If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey.

As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.

Please inform your line manager if you wish to apply for this role.