Customer Care Manager jobs in United Kingdom

We are looking for a driven and commercially sharp National Account Manager to lead the charge on growing our offline B2B global sales. This is a new, standalone role with a laser focus on winning new business across a broad range of sectors, including retail, housing, healthcare, education, hospitality, and local government.

This is not a role with a big team or layers of support - you will be fully hands-on, building pricing models, creating sales decks, developing proposals, and managing client engagement end-to-end. You will be at the forefront of opening doors, pitching with impact, and converting opportunities into long-term commercial partnerships.

The role offers the scope to make a direct, measurable impact on the trajectory of our B2B division. You will be a key player in establishing One Retail Group as the partner of choice for organisations seeking practical, market-leading products that improve everyday life, from retailers in the USA, UK, and Europe to organisations making a difference in communities.

If you are entrepreneurial, proactive, and motivated by the thrill of opening new accounts, this is an opportunity to own a high-impact sales channel and shape its growth from the ground up.

• Proactively identify, prospect, and convert new business opportunities across retail, housing, healthcare, education, hospitality, and local government.
• Build tailored pricing plans, business cases, and compelling proposals from scratch to win new clients.
• Lead sales expansion across the USA, UK, and Europe, driving ambitious growth targets.
• Develop and execute a commercially focused growth strategy in partnership with the leadership team.

• Build trust-based relationships with new accounts while strengthening ties with existing partners.
• Create and deliver impactful slide decks and presentations that communicate the value of our product range.
• Provide outstanding service to ensure client satisfaction, retention, and repeat business.

• Manage the full sales cycle independently, from research and outreach through to pitching, negotiation, and closing.
• Take ownership of contract negotiations, balancing strong commercial outcomes with long-term relationship value.
• Represent One Retail Group at industry events, trade shows, and key client meetings.

• Become a subject-matter expert in our product portfolio and demonstrate its benefits across multiple sectors.
• Monitor industry trends, competitor activity, and market shifts to identify and seize new opportunities.
• Collaborate with liquidators to maximise value from end-of-life products through smart clearance strategies.

• Independently track, analyse, and report on sales performance to inform decision-making and refine strategy.
• Build dashboards and reporting tools as required, ensuring leadership has visibility of pipeline and performance.
• Suggest and implement improvements to make the B2B sales process more efficient and commercially effective.

• Hunter Mentality: 5+ years of proven B2B sales experience with a strong focus on winning new accounts and growing revenue.
• Self-Starter: Comfortable working in a standalone role, creating pricing models, sales materials, and proposals without heavy support.
• Proven Closer: Demonstrated ability to hit and exceed ambitious sales targets.
• Commercially Sharp: Strong understanding of consumer goods, electricals, or related sectors with a knack for spotting opportunities.
• Confident Communicator: Able to build rapport quickly, deliver persuasive pitches, and influence stakeholders across diverse industries.
• Entrepreneurial Drive: Thrives in a fast-paced, hands-on environment, and takes full ownership of results.
• Independent but Collaborative: Works effectively on their own initiative, while engaging with colleagues to align on strategy and goals.

One Retail Group is an international online retailer, brand owner, and marketplace specialist. Our story is humble, growing from a single product launched in 2013, we now own multiple brands in the home appliance, lifestyle and personal care categories. Our future is exciting as we strive to launch onto new platforms and expand our operations even further across the globe.

We work at pace, we learn fast, where necessary we fail fast. This role will provide you with the chance to leave your mark and make a difference to a very exciting company. We’re proud of our collaborative team and continued high standards as we work together to achieve our shared ambitious goals.