Customer Care Advisor jobs in United Kingdom

Location: Fantastic Leeds city centre office

Work model: Flexible working based in Leeds

Holiday: 28 days, plus bank holidays and your birthday

We’re looking for experienced marketeers that are passionate about great results and amazing client service to deliver our campaigns from onboarding to rebooking

What makes us unique is that we have access to incredible data science that drives the success of our client work. This means that we steer client campaigns on to the right track and can have real confidence in our ability to deliver results.

We create novel, multi-channel, native advertising campaigns that make our readers want to take action and we’re looking for people to deliver them for our clients.

• Our average time on page is 6X the industry average


• We achieve 400% more conversions


• We have an almost unbelievable bounce rate of just 5.9%

This senior role manages campaigns from onboarding through to rebooking, alongside taking an active responsibility in leading the team and ensuring our commercial success.

You’ll have access to years of audience insights that tells us what inspires readers to act and interact with our clients, so you can be confident in delivering the results that your client needs, not what they’re getting from traditional media. We call it doing what’s right, not what’s easy.

And you’ll share in our success. When your clients win, so do you, with our annual bonus scheme in client services.

You’ll need to be a people person that is fiercely candid and charismatic with your clients so that you create a seamless client experience that delivers exceptional results and long-lasting commercial relationships.

As well as at least 5 years commercial digital marketing experience,you’ll need top-notch organisational skills and a love of exceeding expectations in a fast-paced environment.

• Managing multi-channel digital campaigns from start to finish


• Regularly communicating with clients and stakeholders by email, phone and through meetings


• Managing briefs through our studio


• Keeping clients happy and campaigns on schedule


• Working with our business development team to onboard clients


• Clearly communicating with clients so they always feel valued


• Creating project plans, managing deadlines and handling resources


• Gathering info, assets and insights for client campaigns


• Analysing campaign performance and identifying improvements


• Understanding digital media trends so that we're always ahead of the curve


• Retaining and rebooking clients by providing fantastic customer service


• Leading the client services team


• Taking responsibility for our commercial success

• We're looking for you to demonstrate your commercial marketing experience in your application


• We'll be reaching out by email to arrange an initial informal chat by phone in the first instance


• There is a short, remote test to assess your knowledge of GA4 and campaign briefing


• This will be followed by an in-person interview where you can get a feel for us and the role

5 years of digital experience in an agency or client-side role is essential. You must have a qualification in marketing and be able to effectively communicate digital marketing concepts.

Professional memberships in marketing are an advantage.

There’s huge development potential for those that contribute to our commercial success.