Assistant Customer Service jobs in United Kingdom

3 days ago Be among the first 25 applicants

The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.

✂ About the role

We are seeking an Account Manager for Creed in John Lewis Welwyn Garden City. Join our esteemed department store, tasked with overseeing our Creed fragrance division. The role requires a strong focus on driving sales, delivering exceptional customer service and managing a team of Luxury Brand Ambassadors. If you possess a passion for luxury products and robust leadership capabilities, we encourage you to apply for this pivotal position.

This is a full-time role 5 days, 37.5 hours per week.

As an Account Manager for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service.

• Product Knowledge and Team Leadership: Develop a comprehensive understanding of Creed fragrances and ensure your team is equally knowledgeable. Provide guidance, motivation and ongoing training to Luxury Brand Ambassadors. Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits.
• Customer Service: Deliver exceptional customer service to create memorable experiences and foster brand loyalty.
• Visual Presentation: Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards.
• Operational Excellence: Maintain operational excellence, driving sales and profitability.
• Clienteling Skills: Demonstrate strong clienteling skills, building a loyal customer network, and orchestrating client networking events.
• Sales Planning and Review:
  • Develop and implement a robust sales plan, setting financial targets and KPIs.
  • Review performance data to monitor departmental productivity, goal achievement, and overall effectiveness.
• Stock Management:
  • Manage stock levels.
  • Stay informed about retail industry trends and competitor activities.

Reporting directly to the Sales & Education Manager, the Account Manager is to ensure a seamless and exceptional customer experience.

• Previous retail sales management experience, preferably in a luxury environment.
• High attention to detail and creative problem-solving skills.
• Experience in client/customer interactions.
• Proficiency in MS Office programmes.

• Highly organised team player with effective communication skills.
• Eager to learn and share knowledge.
• Proactive and flexible approach.
• Exhibit excellent time management, organisational, and prioritising skills.

This role is based in John Lewis Welwyn Garden City.

• Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.
• Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.
• Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.
• Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.

Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s).

The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.

We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

Referrals increase your chances of interviewing at Creed by 2x