Membership Experience Host - Everlast Gyms

Frasers Group plc; Derby; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading fitness company is seeking a Membership Experience Host in Derby who will be the first point of contact for members, focusing on customer service, sales, and maintaining a welcoming atmosphere. Ideal candidates are outgoing, flexible, and passionate about fitness. This full-time role offers opportunities for career growth within the organization, along with perks like a gym membership and discounts across all company brands.

Benefits

Free gym membership

20% discount across all brands

Monthly awards with cash bonuses

Training and development opportunities

Qualifications

• Outgoing and passionate about delivering great customer experiences.
• Confident in administration and day-to-day club systems.
• Sales-focused with the drive to meet membership and retention targets.
• Flexible and adaptable to work varied shifts.
• Passionate about fitness and eager to learn.

Responsibilities

• Welcome members and guests, ensuring every interaction is professional.
• Support membership sales and retention.
• Drive secondary spend KPIs by promoting products.
• Maintain cleanliness and hygiene in the club.
• Act as a key holder, opening and closing the club.

Skills

Customer service

Sales focus

Administrative skills

Flexibility

Fitness knowledge

Job description

Membership Experience Host - Everlast Gyms

As a Host at Everlast Gyms, you’ll be the first friendly face our members see when they walk through the door. More than just reception, this is a member-facing sales and service role where you’ll play a key part in driving memberships, supporting retention, and ensuring every visitor feels welcome. You’ll also take on key holder responsibilities, contribute to club operations, and support the wider team in delivering an exceptional member journey.

What You’ll Be Doing

• Welcoming members and guests, ensuring every interaction is positive and professional.
• Supporting membership sales and retention by providing excellent service and guidance.
• Driving secondary spend KPIs by promoting products and services available in-club.
• Maintaining a high standard of cleanliness and hygiene across the club.
• Acting as a competent key holder, opening and closing the club as required.
• Handling administrative duties, including use of the membership software system.
• Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement.
• Supporting the Fitness Manager and wider team in delivering gym floor initiatives.
• Ensuring member feedback and complaints are handled professionally and escalated when needed.
• Actively experiencing the products and services on offer so you can confidently recommend them to members.

Qualifications

• Outgoing, Positive, And Passionate About Delivering Great Customer Experiences.
• Confident in administration and able to handle day-to-day club systems.
• Sales-focused, with the drive to hit membership and retention targets.
• Flexible and adaptable – able to work varied shifts and step into operational/key holder duties when needed.
• Passionate about fitness, with a genuine interest in our products and services.
• Ambitious, with a willingness to learn and develop your skills for future progression.

Additional Information

Why Join Us?

We offer more than just a job – at Everlast Gyms, you’ll be part of a fearless team with opportunities to grow across the wider Frasers Group.

Here’s What You Can Expect

• Free gym membership.
• 20% discount across all Frasers Group brands.
• Monthly Frasers Champion awards – winners receive double their salary for the month.
• Opportunity to deliver personal training sessions (if qualified).
• Training and development opportunities to grow your career.

At Frasers Group, We Live By Our Principles

• Think without limits – move fast, think fearlessly, and take the team with you.
• Own it and back yourself – own the basics, your role, and the results.
• Be relevant – to our people, our partners, and the planet.

Note: This description focuses on responsibilities and qualifications relevant to the Membership Experience Host role. All other location- or job-board specific postings have been omitted for clarity.