Assistant Customer Service jobs in United Kingdom

Bloomreach is building the world’s premieragentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize theentirecustomer journey.

• We're takingautonomous searchmainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re makingconversational shoppinga reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We're designing the future ofautonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine —Loomi AI— so that personalization isn't only autonomous…it's also consistent. From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

As a Strategic Account Executive at Bloomreach, you will lead new-business sales in multi-stakeholder environments and manage end-to-end, complex deal cycles. You’ll own the full sales cycle—from prospecting and qualification through pricing, negotiation, and close—delivering new revenue across the DACH market.

You’ll collaborate cross-functionally with SDRs, Solutions Consultants, and key internal teams, as well as external partners, to open, advance, and win strategic opportunities. Your work will be pivotal in driving our growth in Germany.

• Develop and execute a targeted cross-regional sales strategy to penetrate key prospects (C-level), acquire new logos, and drive revenue growth
• Act as the CEO of your territory by assembling and leading a cross-functional virtual team to execute go-to-market strategies, including entering new markets or developing green markets when required.
• Hand over the deals to the Account Management to ensure a seamless customer experience
• Qualify leads early and effectively by identifying pain points and matching personas to Bloomreach’s Ideal Customer Profile (ICP).
• Demonstrate strong proficiency in sales methodologies such as Value-Based Selling, MEDDPICC, or Challenger Sales to navigate complex sales cycles and drive high-value deals.
• Ensure a robust sales pipeline by maintaining 3x the quarterly target through active prospecting and engaging effectively with C-level clients via various channels, including cold-calls, marketing lead follow-ups, RFPs, professional relationships, local marketing agency contacts, webinars, networking and face-to-face meetings.
• Collaborate closely with your CEA, channel partner, marketing, enablement, product and customer success teams, to revive old or stalled opportunities, qualify opportunities, and actively mature opportunities consistently
• Conduct thorough business needs analyses, prepare high-level client briefs, demos, and proposals presenting the unique value proposition of Bloomreach, and explain how it satisfies their needs.
• Clearly articulate how Bloomreach provides value over competitors and ensures shortlisting for purchasing decisions.
• Understand the Request for Proposal (RFP) process and influence it early on.
• Manage the CRM system to ensure accurate reporting and forecasting, maintaining high standards of data hygiene.
• Multithread to build and maintain solid long-term client relationships with key decision-makers and influencers, offering regular follow-ups and checking in on evolving needs.
• Provide insights on market trends, competitive landscape, and customer feedback to improve our product and sales effectiveness.
• Demonstrate initiative in your role to grow the business.

• 4+ years years of quota-carrying experience (B2B sales) selling software or software-as-a-service (SaaS)
• Deep knowledge of MarTech technologies, CRM, Marketing Automation, CMS, Search and Merch or data capabilities
• A proven track record of meeting and exceeding revenue quota in a Sales Manager or equivalent role
• Well-established presence in the local markets with a relevant network
• The ability to successfully negotiate and close deals in a highly collaborative team environment
• Detail oriented, relationship-building skills, and a focus on a high level of customer service, having a passion for building rapport with clients and helping their businesses
• The ability to adapt to new environments and use your own initiative
• Excellent written and verbal communication skills, including high-calibre presentation skills
• Excellent time management skills, positive attitude and a “love of selling”
• Native German

Why Join Us?

You’ll be at the forefront of driving real-time marketing innovation, helping large enterprise customers harness their data for personalized experiences. You’ll lead one of the most exciting and impactful initiatives in our roadmap, working with a highly collaborative and driven team.

#LI-SF1

A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.

We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.

We believe in flexible working hours to accommodate your working style.

We work virtual-first with several Bloomreach Hubs available across three continents.

We organize company events to experience the global spirit of the company and get excited about what's ahead.

We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.

We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*

Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.

Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*

Subscription to Calm - sleep and meditation app.*

We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

We facilitate sports, yoga, and meditation opportunities for each other.

Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*

Everyone gets to participate in the company's success through the company performance bonus.*

We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.

We reward & celebrate work anniversaries -- Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.