User Researcher jobs in United Kingdom

At Kainos, we’re problem solvers, innovators, and collaborators – driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.

We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.

Ready to make your mark? Join us and be part of something bigger.

As a User Researcher Lead (Manager) at Kainos, you are responsible for delivering and assuring actionable insights that help define the right service experiences and focus them on user needs. You are an expert practitioner able to both oversee and lead teams as well as delivering high quality research yourself. You shape and lead user-centred design teams to ensure delivery of our contracted deliverables while adhering to relevant standards e.g. GDS & NHS Service Standards. You are an advocate for needs-based design, design thinking and service design, and are passionate about coaching others in design research. You manage, coach and develop a small number of staff, with a focus on managing performance and assisting in their career development. You’ll be part of our growing Experience Design capability creating exemplary digital services. We are supportive, collaborative, talented, and hugely passionate about user-centred design. We are not about marketing and dark patterns; we are all about making a positive, measurable impact on millions of people through quality products and services.

• You are responsible for delivering and assuring actionable insights that help define the right service experiences and focus them on user needs.
• You are an expert practitioner able to both oversee and lead teams as well as delivering high quality research yourself.
• You shape and lead user-centred design teams to ensure delivery of our contracted deliverables while adhering to relevant standards e.g. GDS & NHS Service Standards.
• You are an advocate for needs-based design, design thinking and service design, and are passionate about coaching others in design research.
• You manage, coach and develop a small number of staff, with a focus on managing performance and assisting in their career development.
• You’ll be part of our growing Experience Design capability creating exemplary digital services.

• Can lead, plan, develop, and conduct research activities, ensuring the right methods are applied across the Agile development lifecycle.
• Expert knowledge and application of qualitative and quantitative research methods.
• Oversees and runs programmes of research across multiple teams and projects.
• Has experience defining and being responsible for research processes and strategy within an organisation.
• Is an expert facilitator, designing and delivering workshops across a project lifecycle.
• Able to communicate and influence effectively at all levels, driving action and impact based on user insight.
• Broad understanding of user‑centred design principles and practices with the ability to lead and collaborate effectively with the other disciplines.
• A demonstrated ability in managing, coaching and developing senior staff.
• Regularly shares experiences, learnings and impact of work contributing to the wider user research community.

At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.

Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone’s journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.