Assistant Customer Service jobs in United Kingdom

Hotel: Clocktower Hotel (MANOS), Oxford Street, M60 7HA

You will earn £12.81 per hour, plus service charge

The Refuge is a vibrant and bustling establishment in the heart of Manchester, renowned for its exceptional restaurant and bar experience. Nestled in the historic but with a modern twist – Kimpton Clocktower, we pride ourselves on delivering top‑notch service and unforgettable experiences to our guests.

Kimpton Clocktower is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues – we call it Stay Human. What more could you ask? It’s not just the humans who feel this, we extend this to all our furry friends, because our heartfelt connection does not end with humans!

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies – which means global opportunities
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
• Wagestream – a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Taxi subsidy for shifts starting/ending between 23:00‑06:00.
• Meals whilst on duty
• 28 days holiday each year, including bank holidays; this increases up to a maximum of 33 days (Pro‑Rated)
• We provide every colleague company sick pay and life insurance
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme!

As an F&B host, your primary responsibility will be to provide a positive first impression and ensure a smooth dining experience for guests. You will greet guests, manage reservations, seat guests, and maintain a clean and organized front‑of‑house area. You will also act as a communication hub between guests and the F&B team, relaying information and handling guest inquiries.

• Minimum of 2 years’ experience as a waiter or bartender in a busy restaurant and/or bar, experience leading small teams.
• To be passionate about delivering great service and great food and drinks
• Knowledge of both Micros Simphony (POS) and OpenTable Pro (TMS) an advantage, other POS and TMS essential.
• Hosts will be confident and show natural leadership capability. Hosts should be able to articulate a restaurant and bar revenue cycle especially focused on how to manage and retain demand.
• Experience with handling guests queries and complaints
• To be willing to learn new things and work as part of a wide hotel team
• Be yourself – bringing the real you to work, with your unique personality we want you to be who you are!
• Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
• Make it count – you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today to join us as a Food & Beverage Host!

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We’ll never know unless you hit the 'Apply' button. Start your journey with us today.