Customer Success Manager - UK

Ringover; City of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global SaaS provider located in London seeks a Customer Success Manager to drive customer adoption, retention, and growth. This role requires at least 2 years of experience in Customer Success within a SaaS environment. Key responsibilities include onboarding clients and monitoring account health. The position offers a hybrid work environment, career growth opportunities, and £200 monthly travel allowance.

Benefits

£200 monthly travel allowance

Hybrid work environment

Laptop and remote setup provided

Onboarding in Paris HQ

Regular team trips to Paris

Qualifications

• Minimum 2 years experience in Customer Success or Account Management.
• Experience in SaaS culture, preferably in ATS or HR tech.
• Fluent in English; French is a bonus.

Responsibilities

• Serve as the primary contact for a portfolio of UK customers.
• Guide clients through onboarding, training, and setup.
• Monitor account health and ensure retention targets are met.
• Identify upsell and cross-sell opportunities.
• Collaborate with Product and Engineering for customer feedback.
• Conduct regular business reviews to measure value and ROI.

Skills

Customer Success Management

Account Management

Strong Communication Skills

Data Analysis

Organizational Skills

Relationship Management

Tools

Salesforce

Job description

About Ringover

Ringover is a global SaaS provider of world‑class cloud communication software, serving enterprises across the UK, US, and Europe. With a powerful 100% cloud‑based platform integrating telephony, video conferencing, chat, and team messaging, our mission is simple: unlock the power of conversations for our customers. Headquartered in Paris and founded in 2005, Ringover has grown rapidly and supports over 10,000 businesses worldwide. Following our recent $32 million funding round, we’re expanding our UK presence and looking for a talented Customer Success Manager to help our customers thrive.

About the Role

As part of our London‑based team, you’ll be the face of Ringover for our UK customers. Your mission: drive adoption, retention, and growth by ensuring every customer extracts maximum value from our platform. You’ll work closely with our CSM team, UK Head of Sales, Account Executives, and Product team to create a seamless experience — from onboarding to renewal — while spotting opportunities to expand usage and deepen relationships.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of UK customers
• Guide new clients through onboarding, training, and initial setup
• Proactively monitor account health and ensure renewal and retention targets are met
• Identify upsell and cross‑sell opportunities in partnership with the Sales team
• Collaborate with Sales, Product and Engineering to relay customer feedback and feature requests
• Conduct regular business reviews to measure value and ROI
• Maintain accurate records of account activities and health in Salesforce

Required Skills and Attributes

• At least 2 years’ experience in Customer Success, Account Management or post‑sales SaaS role, ideally in the ATS, HR tech, or recruitment tech space
• Strong relationship management and communication skills – comfortable engaging C‑level stakeholders
• Data‑driven mindset with the ability to translate customer usage data into actionable insights
• Highly organized and capable of managing multiple customers and priorities simultaneously
• Native in English; French is a bonus
• Comfortable in a fast‑paced, startup‑style environment and eager to take ownership

What’s on Offer

• Join a fast‑growing scale‑up with clear career progression opportunities
• Hybrid work environment – London office near Liverpool Street
• Laptop, headset, and full remote setup provided
• Onboarding and training at our Paris HQ
• Regular team trips to Paris for workshops and company events
• £200 monthly travel allowance for your London commute

Why Join Us?

• Love building long‑term relationships and seeing your customers succeed
• Have a consultative mindset and are naturally curious about your customers’ business challenges
• Enjoy collaborating cross‑functionally with Sales, Product, and Marketing teams
• Are ambitious, proactive, and thrive in a scaling environment
• Want to make a visible impact in the UK’s growth journey

Interview Process

1. Talk with our recruiter to learn more about Ringover
2. Meet the UK Head of Sales
3. Meet our Chief Customer Officer
4. Meet the wider UK team