Assistant Customer Service jobs in United Kingdom
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Call Center Customer Service Representative $19 hourly
Raymour & Flanigan
Associate CSA Cost Consultant - Data Centres (Nordics)
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Associate CSA Cost Consultant - Data Centres (Nordics)
Arcadis
Customer Service Representative
Job summary
A leading bank in the UK is seeking a Customer Service Representative to join its Core Banking team in Glasgow. This full-time hybrid role requires strong communication skills to support customers with their Savings and Loans needs. You'll engage in inbound and outbound calls and ensure high-quality customer care. Ideal candidates will have prior customer service experience and the ability to remain calm in complex situations.
Benefits
Qualifications
- Experience in call centers or retail/hospitality.
- Ability to handle complex customer situations calmly.
- Comfortable using multiple systems simultaneously.
Responsibilities
- Deliver outstanding customer service via inbound and outbound calls.
- Assist with account openings, fund transfers, and support.
- Take ownership of customer queries to resolution.
Skills
Tools
Tesco Bank is hiring a Customer Service Representative to join its Core Banking team in Glasgow. This is a full-time, hybrid role ideal for individuals with strong communication skills and a passion for helping customers. You’ll support Savings and Loans customers through inbound and outbound calls, ensuring their financial needs are met with care and efficiency.
- Location: Glasgow, Barclays Campus
- Salary: £23,600–£25,000 to start; rising to approx. £26,500 after 6 months
- Hours: Full-time, 36 hours/week
- Contract: Permanent
- Work Model: Office-based during probation; hybrid (2 days/week in office) thereafter
- Department: Banking Customer Service (Savings & Loans)
- Deliver outstanding customer service via inbound and occasional outbound calls
- Assist with account openings, fund transfers, and digital banking support
- Take ownership of customer queries from start to resolution
- Use judgment and tools to resolve issues and provide tailored solutions
- Accurately document all customer interactions and outcomes
- Educate customers on Tesco Bank’s full range of products and services
- Maintain a positive, empathetic, and professional attitude throughout
Essential Skills and Experience
- Customer service experience (call centre preferred, but retail/hospitality also considered)
- Strong communication and active listening skills
- Ability to remain calm, empathetic, and resilient in complex situations
- Comfortable using Microsoft Office and multiple systems simultaneously
- Alignment with Tesco Bank’s values: customer-first, respectful, and helpful
Desirable
- Experience in financial services or regulated environments
- Passion for delivering exceptional customer experiences
- Ability to thrive in a fast-paced, target-driven setting
- Be part of a collaborative and energetic team
- Receive full training to become a product expert
- Opportunities for professional growth and development
- Contribute to a company that values community, sustainability, and customer care
Click here to apply directly via LinkedIn or Tesco Bank’s careers portal. Early applications are encouraged.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.