Customer Service Representative

School Result; Glasgow; Hybrid; GBP 27,000; Full time

Job summary

A leading bank in the UK is seeking a Customer Service Representative to join its Core Banking team in Glasgow. This full-time hybrid role requires strong communication skills to support customers with their Savings and Loans needs. You'll engage in inbound and outbound calls and ensure high-quality customer care. Ideal candidates will have prior customer service experience and the ability to remain calm in complex situations.

Benefits

Training to become a product expert

Opportunities for professional growth

Collaborative team environment

Qualifications

• Experience in call centers or retail/hospitality.
• Ability to handle complex customer situations calmly.
• Comfortable using multiple systems simultaneously.

Responsibilities

• Deliver outstanding customer service via inbound and outbound calls.
• Assist with account openings, fund transfers, and support.
• Take ownership of customer queries to resolution.

Skills

Customer service experience

Strong communication skills

Active listening skills

Ability to remain calm

Empathy

Tools

Microsoft Office

Job description

Overview

Tesco Bank is hiring a Customer Service Representative to join its Core Banking team in Glasgow. This is a full-time, hybrid role ideal for individuals with strong communication skills and a passion for helping customers. You’ll support Savings and Loans customers through inbound and outbound calls, ensuring their financial needs are met with care and efficiency.

Key Details

• Location: Glasgow, Barclays Campus
• Salary: £23,600–£25,000 to start; rising to approx. £26,500 after 6 months
• Hours: Full-time, 36 hours/week
• Contract: Permanent
• Work Model: Office-based during probation; hybrid (2 days/week in office) thereafter
• Department: Banking Customer Service (Savings & Loans)

Responsibilities

• Deliver outstanding customer service via inbound and occasional outbound calls
• Assist with account openings, fund transfers, and digital banking support
• Take ownership of customer queries from start to resolution
• Use judgment and tools to resolve issues and provide tailored solutions
• Accurately document all customer interactions and outcomes
• Educate customers on Tesco Bank’s full range of products and services
• Maintain a positive, empathetic, and professional attitude throughout

Candidate Profile

Essential Skills and Experience

• Customer service experience (call centre preferred, but retail/hospitality also considered)
• Strong communication and active listening skills
• Ability to remain calm, empathetic, and resilient in complex situations
• Comfortable using Microsoft Office and multiple systems simultaneously
• Alignment with Tesco Bank’s values: customer-first, respectful, and helpful

Desirable

• Experience in financial services or regulated environments
• Passion for delivering exceptional customer experiences
• Ability to thrive in a fast-paced, target-driven setting

Why Join Tesco Bank

• Be part of a collaborative and energetic team
• Receive full training to become a product expert
• Opportunities for professional growth and development
• Contribute to a company that values community, sustainability, and customer care

How to Apply

Click here to apply directly via LinkedIn or Tesco Bank’s careers portal. Early applications are encouraged.