Customer Service Advisor

Fitshop Group.; Glasgow; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail company is looking for a Customer Care Advisor to provide exceptional service to both retail and e-commerce customers in Scotland. The role involves communication through various channels, resolving complaints, and managing customer journeys to ensure satisfaction. Passion for health and fitness is a plus. A detailed training and a 37.5-hour contract are offered, along with multiple perks, including life insurance and generous holiday allowances.

Benefits

Full training

30 days paid holiday

Life Insurance (4x annual salary post probationary)

Free parking

Qualifications

• Experience in customer service and complaint handling is essential.
• Calm and confident demeanor is required.
• Ability to use online telephone systems and email.
• General understanding of e-commerce is beneficial.

Responsibilities

• Communicate with customers via phone, email, and web chat.
• Collaborate with logistics partners.
• Oversee and report on the full order process.
• Build strong product knowledge.
• Manage the entire customer journey.

Skills

Excellent communication skills

Problem solving

Customer service experience

Ability to work collaboratively

Job description

Do you have a passion in providing outstandingCustomer Service? Do you enjoy resolving customer complaints? Are youan excellent communicator who finds it easy to build relationships? Ifso, we have an excellent position available that could be your best nextmove!

Here at Fitshop, weelieve it is important to provide quality support for our Customers.We need our Customer Care team to be confident, polite and personableindividuals, with outstanding communication skills to provide a firstclass Customer journey through a variety of communication channels(telephone, email, web-chat).

Asan ambassador for Fitshop, you will support, resolve and sort allqueries for our retail and e-commerce customers whilst supporting andmanaging internal relationships. A passion for health and fitness andknowledge of fitness equipment is a distinct advantage but not essentialfor this role.

In return you will receive:

• Full training
• 37.5 hour contract
• 30 days per annum paid holiday (inclusive of bank holiday allowance)
• Life Insurance (4x annual salary post probationary)
• Free parking

Key Responsibilities:

• Communicate with customers via phone, email, and web chat to handle enquiries, quotes, orders, and complaints
• Collaborate with logistics partners to ensure an excellent customer experience
• Oversee and report on the full order process
• Build strong product knowledge to provide effective technical support
• Identify and escalate technical issues to the support team as needed
• Manage the entire customer journey to ensure satisfaction, loyalty, and positive feedback
• Continuously develop personal and team skills

You will need:

• To maintain a calm, confident and enthusiastic whilst
• To be demonstrate problem solving and complaint resolution with a ‘can do’ attitude
• Confident communication skills, both written and verbal
• To be comfortable using non MS office packages, and be comfortable using email, online telephone systems and PC based back office systems and multi-tasking
• The ability to work collaboratively as part of a wider team
• A general understanding of e-commerce (website/E-bay) ordering and feedback

If this sounds like your ideal next step, and you have the relevant experience, click apply now to submit your application.

Good Luck !

(internal job title: Customer Care Advisor)

Customer service and complaint handling experience essential