Customer Care Representative - FIM - UK & Ireland

Boston Scientific Gruppe; Hemel Hempstead; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading medical devices company in Hemel Hempstead is seeking a Customer Care Representative to support sales growth through customer support and order handling. Responsibilities include processing orders, managing complaints, and ensuring efficient delivery processes. Candidates should possess a passion for innovation, hunger for success, and patient empathy. This position offers an attractive benefits package and is a great opportunity to work in a fast-growing, team-oriented culture.

Benefits

Attractive benefits package

Inspirational colleagues & culture

Fast Growing and innovative environment

Team-oriented company culture

International opportunities

Qualifications

• A passion for innovation and a want to learn and develop.
• Hunger to succeed and excel.
• Growth mentality.
• Patient empathy and focus.

Responsibilities

• Process orders coming in via fax, e-mail or telephone.
• Monitor the complete delivery processes.
• Handle service complaints from customers.

Skills

Passion for innovation

Hunger to succeed

Growth mentality

Patient empathy

Job description

Customer Care Representative - FIM - UK & Ireland

Onsite Location: Hemel Hempstead, HRT, GB

Boston Scientific transforms lives through innovative medical solutions that improve the health of more than 30 million patients around the world each year.

We’re at the forefront of the medical device industry – leading, evolving it to address unmet and emerging needs in healthcare. Our culture powers our performance and we turn our shared vision into value with the contribution of our 36.000 colleagues around the world.

Customer Care Representative - FIM - UK & Ireland

At Boston Scientific, you will have the opportunity to put your expertise into practice by delivering breakthrough services and solutions that create value for patients, customers and employee. You will be part of an agile and high performing team committed to advance science for life. That’s why we say that a career with Boston Scientific is more than just a job, it’s personal.

Purpose Statement

Works in line with Local Sales strategies to support achievement of sales growth to plan. Focus on customer support, order handling, complaint handling and assist the sales force wherever needed.

Key Responsibilities

• Process orders coming in via fax, e-mail or telephone and for customers according to specific requirements, including bundling & consignment orders, free of charge deliveries, returns etc.
• Process stock deliveries to sales representatives in Region, as well as inventory transfers
• Monitor the complete delivery processes (e.g. Distribution Center and/or carrier).
• Arrange special deliveries on request.
• Control and send out invoices.
• File ordering documents and related records.
• Handle service complaints from customers and/or sales representatives.
• Follow-up short term consignment stocks with customers and sales representatives
• Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc.
• Handle backorders.
• On request, act as back-up for colleagues within the CS team

Qualifications

• A passion for innovation and a want to learn and develop
• Hunger to succeed and excel
• Growth mentality
• Patient empathy and focus

Benefits

• Attractive benefits package
• Inspirational colleagues & culture
• Fast Growing and innovative environment
• A team-oriented company culture
• International opportunities

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Requisition ID:616557

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Job Segment: Customer Service Representative, Medical Device, Customer Service, Healthcare