Customer Care Advisor - Barton

Wren Kitchens Limited; Barton-upon-Humber; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading kitchen company in Barton-Upon-Humber is seeking a Customer Care Advisor to assist customers post-purchase, solve queries, and support the team. This entry-level role offers opportunities for personal development and a supportive, fun team environment. Ideal for those who enjoy helping others and thrive in fast-paced settings.

Benefits

Life Assurance after 2 years of service

Access to health and discount platform after 1 year

Personalised progression plan

Individual training budget

Employee empowerment discount

Staff discount on kitchens after 1 year

Eye Care Vouchers

Refer a Friend Scheme

Free onsite gym

Qualifications

• Great with time management and organising tasks.
• Enjoys helping others and thrives in a fast-paced environment.
• Able to pick up new systems quickly.

Responsibilities

• Help customers with queries via phone, email, or other channels.
• Take ownership of customer cases for best resolution.
• Support in-store teams with system and order-related questions.
• Suggest improvements for the customer journey.

Skills

Clear, confident, and friendly communicator

Time management skills

Comfortable with tech

Ability to stay calm under pressure

Job description

Overview

Join to apply for the Customer Care Advisor - Barton role at Wren Kitchens. In our Barton-Upon-Humber contact centre, we’re the friendly voices and fast responders who support customers after their purchase, solving problems, answering questions, and keeping everything running smoothly. Whether you’re calming a delivery concern or helping someone love their new kitchen again, you’ll be making a real impact. If you’re someone who genuinely cares and enjoys helping others, this is a role where your personality truly matters.

What You’ll Be Doing

• Helping customers with queries via phone, email or other channels
• Taking ownership of every case you handle to provide the best resolution
• Supporting our in-store teams with system and order-related questions
• Spotting areas for improvement and suggesting ways to make the customer journey better
• Bringing empathy, calm, and clear communication to every interaction

What Wren Offer

• Life Assurance after 2 years of service
• Access to Benenden health and discount platform after 1 year of continuous service
• Personalised progression plan with clear career opportunities
• Individual training budget for personal development
• Employee empowerment discount
• Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
• Eye Care Vouchers
• Refer a Friend Scheme
• Free onsite gym

What We’re Looking For

• Clear, confident, and friendly communicator
• Someone who thrives in a fast paced environment
• Great with time management and organising tasks
• Able to stay calm under pressure and genuinely enjoys helping others
• Comfortable with tech and quick to pick up new systems

Why You’ll Love It Here

• No two days are the same, there’s always a new challenge to solve
• You’re supported, trained and appreciated. We invest in your growth
• You’ll join a tight-knit, upbeat team where everyone’s voice matters
• Progression is real - many of our senior leaders started in this very role!

About You

Not Specified

About The Company

Wren Kitchens are not only passionate about kitchens, but we are also passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work. This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Furniture and Home Furnishings Manufacturing

Location: Barton-Upon-Humber, England, United Kingdom