Bilingual Call Center Customer Service Representative $20 hourly

Raymour & Flanigan; Liverpool; On-site; GBP 29,000 - 33,000; Full time

Job summary

A furniture and mattresses retailer in Liverpool is seeking a Bilingual Call Center Customer Service Representative. The role involves delivering friendly customer service, resolving inquiries, and managing a flexible retail schedule including nights and weekends. Ideal candidates are bilingual, preferably in Spanish, and have retail customer service experience. This full-time position offers $20 hourly and requires 40 hours per week.

Qualifications

• Bilingual, preferably Spanish-speaking.
• Previous customer service experience in retail is preferred.
• Proficient computer skills including POS systems.
• Availability to work a retail schedule including nights and weekends.
• Ability to work 40 hours per week.

Responsibilities

• Provide friendly and professional service.
• Handle multiple responsibilities with a customer-focused mindset.
• Work flexible hours including weekends and evenings.
• Resolve escalated customer issues proactively.
• Multi-task in a fast-paced service environment.

Skills

Bilingual (Spanish preferred)

Customer service experience

Effective communication skills

Organizational skills

Interpersonal skills

Job description

Overview

Bilingual Call Center Customer Service Representative $20 hourly — Join to apply for the Bilingual Call Center Customer Service Representative $20 hourly role at Raymour & Flanigan Furniture and Mattresses.

Raymour & Flanigan recognizes and appreciates the hard work and dedication of its team members. We are a long-term, privately held company that takes care of our associates by recognizing each individual's potential and investing in their future success.

Responsibilities

• Consistently provide genuine, friendly, personable and professional service.
• Handle multiple responsibilities and maintain a customer-focused mindset.
• Be available to work a flexible schedule including weekends and evenings.
• Advocate for every customer concern and request and go above and beyond.
• Proactively resolve escalated customer issues.
• Ability to multi-task within a fast-paced service environment.
• Demonstrate effective communication, interpersonal and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to work independently and with a team.
• Perform additional functions that may be assigned at the discretion of management.

Qualifications

• Must be bilingual; Spanish-speaking preferred.
• Previous customer service experience in a retail setting preferred.
• Proficient computer skills and able to learn the proprietary POS program.
• Flexibility to work a retail schedule that includes nights and weekends.
• Ability to work 40 hours per week.

Additional Information

• Office operates Mon-Fri 8am-8pm, Sat 8am-6pm and closed on Sundays (shifts vary).
• Full-time applicants must have the ability to work 40 hours per week; retail schedule.

Raymour & Flanigan proudly supports a drug- and smoke-free work environment.

Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

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